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Rep Client Service I – Pompano Beach, FL – DAY SHIFT, MONDAY – FRIDAY Basic Purpose:
o Work in a fast paced environment responding to inbound and outbound activities using multiple modes of communication.
Act as an advocate to the client handling and troubleshooting inquiries following appropriate processes.
Follow-up with clients on issues that cannot be resolved immediately.
o Provide best in class first line contact to participants and clients of Quest DiagnosticsDuties and
Responsibilities:
o Customer service focus with a professional attitude and excellent listening skillso Excellent verbal and written communication skillso Utilize appropriate soft skills and customer service skills to handle a broad range of issues and escalationso Provide prompt, courteous assistance to approximately 60 inquiries per day from various modes of communicationo Following acceptable department process deliver appropriate response to inbound and outbound tasks o Able to handle multiple tasks and work in a fast-paced environment displaying a professional attitude at all timeso Attentive to detail with the ability to read and follow standard operating procedures and departmental processes o Ability to follow directions and take instruction from otherso Report client concerns using established protocolso Escalate issues as appropriate using established protocolso Identify and escalate priority issues through proper channelso Utilize interpersonal skills to interact effectively with other team members and clientso Actively participant in team meetings and trainingso Document details of tasks completed and maintain complete and accurate recordso Understand the importance of Quality Service and how it is measuredo Consistently meet or exceed performance standards, attendance and schedule adherenceo Performs other duties as required to meet business requirements
Qualifications:
Education Preferred:
High School diploma or equivalent requiredMedical or Laboratory knowledge is preferredSalesforce.
com Client Relationship Management software training desiredWork
Experience:
Previous customer service experience in a call center setting preferredPhysical and Mental:
Sit for extended period of timeAbility to type 40 WPMUtilization of multiple computer monitorsAbility to multi-task between a variety of activities and systemsLift up to 20 poundsReliable attendance and adherence to assigned scheduleHave reliable transportationWork under pressureKnowledgeable of internet and PC based software programs such as- Excel, Word, OutlookOther:
Available to work additional hours as requiredBilingual or fluent in Spanish desiredDemonstrate Quest Values, Behaviors and Integrity of a Client Service Professionalreq101223 Recommended Skills Active Listening Attention To Detail Business Requirements Call Centers Computer Displays Customer Relationship Management googletag.
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ExternalApply = window.
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Estimated Salary: $20 to $28 per hour based on qualifications.
o Work in a fast paced environment responding to inbound and outbound activities using multiple modes of communication.
Act as an advocate to the client handling and troubleshooting inquiries following appropriate processes.
Follow-up with clients on issues that cannot be resolved immediately.
o Provide best in class first line contact to participants and clients of Quest DiagnosticsDuties and
Responsibilities:
o Customer service focus with a professional attitude and excellent listening skillso Excellent verbal and written communication skillso Utilize appropriate soft skills and customer service skills to handle a broad range of issues and escalationso Provide prompt, courteous assistance to approximately 60 inquiries per day from various modes of communicationo Following acceptable department process deliver appropriate response to inbound and outbound tasks o Able to handle multiple tasks and work in a fast-paced environment displaying a professional attitude at all timeso Attentive to detail with the ability to read and follow standard operating procedures and departmental processes o Ability to follow directions and take instruction from otherso Report client concerns using established protocolso Escalate issues as appropriate using established protocolso Identify and escalate priority issues through proper channelso Utilize interpersonal skills to interact effectively with other team members and clientso Actively participant in team meetings and trainingso Document details of tasks completed and maintain complete and accurate recordso Understand the importance of Quality Service and how it is measuredo Consistently meet or exceed performance standards, attendance and schedule adherenceo Performs other duties as required to meet business requirements
Qualifications:
Education Preferred:
High School diploma or equivalent requiredMedical or Laboratory knowledge is preferredSalesforce.
com Client Relationship Management software training desiredWork
Experience:
Previous customer service experience in a call center setting preferredPhysical and Mental:
Sit for extended period of timeAbility to type 40 WPMUtilization of multiple computer monitorsAbility to multi-task between a variety of activities and systemsLift up to 20 poundsReliable attendance and adherence to assigned scheduleHave reliable transportationWork under pressureKnowledgeable of internet and PC based software programs such as- Excel, Word, OutlookOther:
Available to work additional hours as requiredBilingual or fluent in Spanish desiredDemonstrate Quest Values, Behaviors and Integrity of a Client Service Professionalreq101223 Recommended Skills Active Listening Attention To Detail Business Requirements Call Centers Computer Displays Customer Relationship Management googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fquestdiagnostics.
csod.
com%2Fux%2Fats%2Fcareersite%2F4%2Fhome%2Frequisition%2F101223%3Fc%3Dquestdiagnostics’, ‘ExternalApply-j3t8fn6jszp0rl2w79x’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
req101223 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
