QTC Management Hiring for Operations Manager, MCO at Von Ormy, TX, United States Full Time

Candidates must reside within commutable distance to our San Antonio Corporate Office.

Salary Range : $83,000 – 97,000 + 10% Bonus Eligibility

Are you an experienced leader with proven ability to train, mentor, develop, and coach a team of individual contributors and supervisors?

Do you embody the ability to work in an ever changing, dynamic environment dealing first hand with Providers, scheduling, coordinating, and overall business operations and workflow?

If so, then we need YOU!

We are looking for a skilled Operations Manager to join our Emerging Health Operations line of business. This position will travel 25% nationally, as needed.

At QTC, the nations largest provider of disability and occupational health examination services, we are PASSIONATE about our countrys veterans, UNITED as a team and INSPIRED to make a difference.

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent :

• Competitive compensation and quarterly bonuses
• Tuition reimbursement
• A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions
• Generous paid time off (minimum of 14 days / year), as well as 9 paid holidays
• Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
• An inclusive and ethical work place

Job Summary

The Scheduling Operations Manager is responsible for managing the overall performance and achieving the operational goals of : timelines;

quality; customer service; and cost for the program.

Essential Duties and Responsibilities

• Manage processes and procedures to ensure a timely and quality completion of work according to clients contractual obligations
• Manage day-to-day team activities and assignments for case specialists
• Verifies and directs supervisors are ensuring appropriate CPT and CLIN codes are assigned to each case
• Manage and monitor correct examinations, tests and specialists required for each case is confirmed through training and quality check processes
• Ensure team coordination and communication to effectively and efficiently complete the operational workflow
• Assist in providing timely and exceptional training for telehealth and mobile clinical operations scheduling teams
• Communicate with internal and external customers to best serve the RSD program
• Manage and troubleshoot the resolution of claimant, provider, and client issues
• Communicate with operational teams and other departments companywide to ensure the use of best practices operational excellence in workflow standardization methodologies
• Train team members on workflow and contractual modifications expeditiously
• Develop and adhere to processes focused on exceptional customer service and ensure immediate escalation of issues which can negatively impact QTC reputation.
• Evaluate employees’ job performance as associated to workflow processes
• Prepares timely weekly, monthly, quarterly, and annual reports
• Perform other duties and responsibilities as assigned

Specific Duties and Experience :

• Develop an excellent working knowledge of all contracts covered by the mobile clinical operations department
• Maintains scheduling standards for all contracts
• Exceed delivery and timeliness goals per operational KPIs
• Coordinate with departmental leadership and others as needed for workflows, policy and procedure updates
• Communicate daily with the various departments within Business Operations to ensure mission success
• Hold weekly meetings with all applicable departments (VAO, CLS, PR, etc) to discuss operational strategies and updates
• Identify and resolve all workflow concerns
• Report overall progress to departmental leadership efficiently and effectively

Competencies :

• Demonstrated ability to work independently, take initiative and be self-motivated
• Ability to effectively manage competing priorities with a sense of urgency
• Sound knowledge and understanding of medical terminology and body systems
• Superior communication skills, both verbal and written in the English language
• Possess excellent organizational and follow-up skills, with a strong attention to detail
• Strong leadership skills with the ability to prioritize and delegate effectively
• Proficient in Windows operating systems and Microsoft Office suites
• Strong working knowledge of electronic scheduling systems
• Strong working knowledge of EMRs
• Must possess and demonstrate skills necessary to analyze information, problems, procedures and situations

Education and / or Experience : (includes certificate & licenses)

• Bachelors degree in Business or Accounting, or related field from an accredited college, or equivalent experience / combined education
• 7 years demonstrated management / supervisory and project management experience
• Candidates must reside within commutable distance to our San Antonio Corporate Office.
• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers.

Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement.

More details are available here .

The QTC pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation.

The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)