OverviewPublic Partnerships LLC, a subsidiary of Public Consulting Group supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and self direct their own long-term home care.
Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget.
We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.
Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve.
learn more at www.publicpartnerships.com).ResponsibilitiesResponsibilities & Duties : Independent daily monitoring, internal distribution, and rapid response, (with guidance) to : Social media questions and comments about our programs, products, and servicesBetter Business Bureau reviews and complaintsGoogle Business reviews and questionsCareer portals / employment reviewsMobile app reviewsMultiple shared Marketing / Customer Service email accounts linked to incoming inquiries from specific programs and initiativesProducing an organized flow of social media content, relevant and valuable to PPL’s audiences through the ongoing maintenance and production of a content calendar and organization and flow of supporting visual digital assetsMonthly tracking and reporting of : Inbound online feedback from all social channelsInbound websites Contact Us requestsRating levels, and numbers of complaints / reviewsCompetitor social activity and dataAssisting with Account Management and Business Development Team sales support requestsMeeting monthly Finance deadlines to account for department credit card expensesProcessing and paying vendor invoices in a timely fashionQualifications : Customer orientation and ability to adapt / respond to different types of questions and feedbackExcellent communication and presentation skillsPossess confidence to push back and challenge internal processes to deepen outstanding customer serviceAbility to multi-task, prioritize, and manage time effectivelyOutstanding attention to detailComfortable with a fast-paced, always-on, quickly changing environmentAbility to analyze and present content and social performanceFamiliarity with Marketing CRM systems and practices is a plusFluent in English required, bilingual a plusQualificationsEducation : High School degree or equivalent required;
Bachelor’s Degree is desirableEEO StatementPublic Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion.
We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.
At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications.
We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and / or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.
PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
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Job Locations USPosted Date 2 weeks ago (4 / 20 / 2022 4 : 51 PM)Job ID 2022-7792 # of Openings 1 Category Marketing and Communications Type Regular Full-Time Practice Area Public Partnerships LLCPublic Consulting Group is an equal opportunity employer.
All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability.
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