PSignite Group, Inc Looking for Customer Success Manager at Remote Full Time

Customer Success Manager

CPGvision

AS a recognized leader in TPx, CPGvision harnesses the Salesforce platform to give consumer goods companies cost effective tools with full featured functionality to execute all aspects of trade promotion management and optimization.

POSITION OVERVIEW

Reporting to the Director of Customer Success, the Customer Success Manager will be primarily responsible for ensuring the highest level of customer satisfaction in order to generate loyalty and contract renewals. The expectation is that the person will penetrate at appropriate levels of CPGvision Client organizations to ensure that the tool is integrated into the daily tactical and strategic functions for which it is designed.

SCOPE OF RESPONSIBILITIES

• User Acceptance – The Customer Success will interact with key CPGvision users in assigned client organizations. Assisting with “how to” questions, elevating any technical issues and ensuring that clients utilize the tool to their maximum benefit. The Customer Success Manager will act as a key point of contact for client organizations assigned to them.

• Identify and solve client issues – The Customer Success Manager must be able to proactively and reactively identify and solve the issues that arise as customers use the tool. Issues could be related to data discrepancies, reporting formats, application, etc. Follow-up and attention to detail are vital. Candidate must be willing to put in “face time” with the customer, be accessible and unrelenting in returning client communication and following up concerns. Must be able to work across the CPGvision organization to bring in expertise where needed.

• Client Data Management – The Customer Success Manager must be able to assist client in ensuring their data is up to date and accurate and assist clients in garnering insights from the information store in and generated by the tool.

• Reporting and Dashboards – Work with clients to understand requirements and generate reports and dashboards that bring the data to life in a practical and applicable way.

• Provide support as necessary to new business efforts– From time to time the Customer Success Manager may be called on to assist in new business efforts.

• Training – In conjunction with the Head of Customer Success, develop and conduct training sessions for existing client base. Ensure all users within an organization has ongoing development opportunities.

• Implementation – Participate in key business components and blueprinting as needed by the implementation team.

CANDIDATE PROFILE EXPERIENCE BASE

• Data Management – Experience with managing, integration and transformation of large datasets, specifically in the CPG industry. Experience with Syndicated data a plus.

• CPG/OTC Manufacturer Experience – The ideal candidate will have approximately 3 years’ experience working for either a CPG Manufacturer or data supplier. Must be familiar with industry data sources and how the sources are used by various functions in a CPG Organization, particularly sales and trade marketing.

• Highly Developed Analytic Skills – Experience analyzing POS data as well as other data sources a must. Must have ability to format, organize, compile and sort through large datasets.

• Service Orientation – Candidates must demonstrate the ability to prioritize client needs and interact in a positive and proactive manner.

• Bachelor’s degree required

SKILLSET

• Innovative, divergent and creative thinking (can see the bigger strategic thinker) yet be willing and able to roll up their sleeves and dive in (hands-on).

• High level of technical skills – Candidate should be able to demonstrate strong technical skills, including Microsoft suite and data management tools such as Unify, Answers, Retail Link etc. Knowledge of Microsoft Access and Salesforce experience a strong plus

• Ability to demonstrate industry knowledge and expertise (puts clients at ease)

• Strong relationship management and interpersonal skills

• Agility (able and willing to wear multiple hats, without hesitation and juggle shifting priorities)

• Influencing (proven ability to persuade others towards an idea or goal for mutual benefit)

• Communication (clear, frequent, candid, honest)

• Highly resourceful, frugal (stretches people and money; treats resources as his/her own)

BENEFITS

Healthcare Plan (Medical, Dental and Vision)

401K

Paid Time Off

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Consumer Packaged Goods: 3 years (Required)
• Work: 5 years (Required)
• Trade Promotion Management: 1 year (Preferred)

Work Location: Remote