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Quick Apply 8 hours ago Full Job Description
Summary:
This position is primarily responsible for nightly balancing hotel charges and expenses for the hotel operation.
While maintaining a professional image he/she will be required to identify, show sensitivity and respond to all guests needs safely and promptly to ensure complete satisfaction.
DUTIES AND
Responsibilities:
Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer.
Provides superior service to our customers (internal and external) at all times.
Follow the company’s etiquette guidelines as mandated in the employee handbook.
Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations.
Completes and transmits daily management/accounting reports and support documentation.
Transmittal of credit card batches.
Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions.
Runs various computer reports at the beginning and end of each shift.
Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift.
Answers a variety of questions from guests, and handle routine problems – referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
Maintains knowledge of daily activities in and around the hotel/ resort area.
Handles emergencies that arise when on duty alone, notifying appropriate personnel.
Assists in general maintenance and inventory of Front Office equipment and supplies.
Performs other related duties as assigned by management.
Qualifications:
Prior experience in hospitality industry or equivalent preferred.
High school diploma or general education degree (GED), or related experience.
Commitment to excellence and high standards Basic typing skills with computer data entry experience.
Basic reading, spelling, and math skills.
Ability to converse clearly and comfortably with many different types of people.
Ability to deal courteously and efficiently with customers and other personnel.
Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area.
Proficient on INSERT COMPUTER PROGRAM(S) REQUIRED FOR POSITION Excellent customer service skills Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor Bilingual skills a plus.
COMPETENCIES:
(select 3-5 competencies) Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Design-Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Visionary Leadership-Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management–Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership-Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management-Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen-Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness-Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking-Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation-Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
(omit, add or modify as applicable) Occasionally/Frequently/Continually required to stand Occasionally/Frequently/Continually required to walk Occasionally/Frequently/Continually required to sit Occasionally/Frequently/Continually required to utilize hand and finger dexterity Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl Occasionally/Frequently/Continually required to talk or hear Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Occasionally/Frequently/Continually required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds Occasionally/Frequently/Continually exposure to wet and/or humid conditions (non-weather) Occasionally/Frequently/Continually work near moving mechanical parts Occasionally/Frequently/Continually work in high, precarious places Occasionally/Frequently/Continually work around fumes, airborne particles, or toxic chemicals Occasionally/Frequently/Continually exposure to outside weather conditions Occasionally/Frequently/Continually exposure to extreme heat or cold (non-weather) Occasionally/Frequently/Continually exposure to bloodborne and airborne pathogens or infectious materials Occasionally/Frequently/Continually loud noise (examples:
metal can manufacturing, large earth-moving equipment) Occasionally/Frequently/Continually very loud noise (example:
jack hammer work) Additional remarks regarding work environment Specialized equipment, machines, or vehicles used Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
This position is primarily responsible for nightly balancing hotel charges and expenses for the hotel operation.
While maintaining a professional image he/she will be required to identify, show sensitivity and respond to all guests needs safely and promptly to ensure complete satisfaction.
DUTIES AND
Responsibilities:
Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer.
Provides superior service to our customers (internal and external) at all times.
Follow the company’s etiquette guidelines as mandated in the employee handbook.
Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations.
Completes and transmits daily management/accounting reports and support documentation.
Transmittal of credit card batches.
Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions.
Runs various computer reports at the beginning and end of each shift.
Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift.
Answers a variety of questions from guests, and handle routine problems – referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
Maintains knowledge of daily activities in and around the hotel/ resort area.
Handles emergencies that arise when on duty alone, notifying appropriate personnel.
Assists in general maintenance and inventory of Front Office equipment and supplies.
Performs other related duties as assigned by management.
Qualifications:
Prior experience in hospitality industry or equivalent preferred.
High school diploma or general education degree (GED), or related experience.
Commitment to excellence and high standards Basic typing skills with computer data entry experience.
Basic reading, spelling, and math skills.
Ability to converse clearly and comfortably with many different types of people.
Ability to deal courteously and efficiently with customers and other personnel.
Ability to learn a variety of information about the company’s lodging and recreational facilities, as well as general information about the area.
Proficient on INSERT COMPUTER PROGRAM(S) REQUIRED FOR POSITION Excellent customer service skills Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor Bilingual skills a plus.
COMPETENCIES:
(select 3-5 competencies) Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Design-Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Project Management-Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Visionary Leadership-Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and subordinates.
Change Management–Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership-Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
Quality Management-Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Business Acumen-Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
Cost Consciousness-Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking-Develops strategies to achieve organizational goals; Understands organization’s strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation-Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality-Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security-Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
(omit, add or modify as applicable) Occasionally/Frequently/Continually required to stand Occasionally/Frequently/Continually required to walk Occasionally/Frequently/Continually required to sit Occasionally/Frequently/Continually required to utilize hand and finger dexterity Occasionally/Frequently/Continually required to climb, balance, bend, stoop, kneel or crawl Occasionally/Frequently/Continually required to talk or hear Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard Occasionally/Frequently/Continually required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds Occasionally/Frequently/Continually exposure to wet and/or humid conditions (non-weather) Occasionally/Frequently/Continually work near moving mechanical parts Occasionally/Frequently/Continually work in high, precarious places Occasionally/Frequently/Continually work around fumes, airborne particles, or toxic chemicals Occasionally/Frequently/Continually exposure to outside weather conditions Occasionally/Frequently/Continually exposure to extreme heat or cold (non-weather) Occasionally/Frequently/Continually exposure to bloodborne and airborne pathogens or infectious materials Occasionally/Frequently/Continually loud noise (examples:
metal can manufacturing, large earth-moving equipment) Occasionally/Frequently/Continually very loud noise (example:
jack hammer work) Additional remarks regarding work environment Specialized equipment, machines, or vehicles used Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
