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The Helpdesk/IT Support Specialist position is a highly service oriented technical support role that is responsible for hardware and software troubleshooting and support for internal employees both in office and remote.
This role will require a highly customer service and problem-solving focused mindset.
Essential Functions:
Primary responsibility is assisting users over the ticketing system, through email, online chat and/or at desk side in a prompt, professional and courteous manner.
Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
Responsible for obtaining information to diagnose a problem, and simultaneously create, assign, and document issues into the respective documentation platform.
Demonstrates competence in prioritizing user issues and resolving within company defined Service Level Agreements.
(SLAs).
Demonstrates competence in troubleshooting and resolution of reported issues and the ability to escalate through appropriate channels any issues that cannot be resolved.
Maintains an ever-increasing level of proficiency in hardware, software, networking, and other technologies related to the IT Ops department.
Demonstrates competence in prioritizing user issues and resolving within company defined Service Level Agreements (SLAs).
Demonstrates competence in documenting trouble ticket resolutions, maintains company knowledgebase articles and actively participates in maintaining and support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the company.
Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.
Identifies opportunities to see where training needs would improve productivity within the department or within the company.
Trains end users on basic hardware, software, and network resources, on a one-on-one basis.
Provides on-site support and remote support for workstations and networking components in multiple locations and states.
Demonstrates a willingness to work as a member of a team.
Note:
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.
Skills and duties may vary dependent upon your role.
Other duties may be assigned as required.
Knowledge, Skills, and Abilities:
In-depth knowledge of Microsoft 10, Windows Server, Active Directory, Exchange, Office 365, Teams In-depth knowledge of PC’s and operating systems Ability to gain knowledge and understanding of internal software 2 or more years related work experience in helpdesk environment preferred Knowledge and experience with PCs, Servers, network hardware and software Active Directory An ability to understand complex issues and learn quickly Mature professional attitude Ability and willingness to accept direction and work in a team environment Works well under pressure Excellent oral and written communication skills Good interpersonal skills Able to build solid customer relationships Team player Training and
Experience:
High school degree required and CompTIA A
certification.
Working knowledge and experience with PC imaging.
Equivalent prior work experience displaying knowledge and skills as described.
About PromaxFounded in 1994, ProMax is an industry-leading SaaS provider of fully integrated front-end solutions for retail auto dealers across the U.
S.
We’ve consistently pioneered the industry for over 25 years as other companies came and went, and our biggest innovations are yet to come!From award-winning CRM/ILM and Desking/Leasing modules, to industry-first Compliance solutions and Pre-Screen products, to Lead Generation, Inventory, Dealer Websites, and more, ProMax solutions are used by thousands of automotive dealerships nationwide.
We’re a dynamic, hungry, close-knit team and we’re looking to grow very rapidly while maintaining our focus on being the greatest company we can be- for both our dealer-customers and our employees.
Our executive tenure and employee retention is unrivaled in the industry for a reason- we are always striving to be the best.
What Else We Offer:
Unlimited PTO, Career Advancement Opportunities, Welcoming Company Atmosphere, Sizable Contributions at Entry Level, Diversified Career Opportunities, Competitive Pay, On the Job Training, Company Paid Health Care, Rapidly Growing Company, Industry Leading TenurePowered by JazzHRkl6QgXGgXZ Recommended Skills Active Directory Group Communication Curiosity Customer Relationship Management Customer Service Help Desk googletag.
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Estimated Salary: $20 to $28 per hour based on qualifications.
This role will require a highly customer service and problem-solving focused mindset.
Essential Functions:
Primary responsibility is assisting users over the ticketing system, through email, online chat and/or at desk side in a prompt, professional and courteous manner.
Secondary responsibility is assisting users with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines.
Skilled in communication under potentially adverse situations with a focus on customer service and satisfaction.
Responsible for obtaining information to diagnose a problem, and simultaneously create, assign, and document issues into the respective documentation platform.
Demonstrates competence in prioritizing user issues and resolving within company defined Service Level Agreements.
(SLAs).
Demonstrates competence in troubleshooting and resolution of reported issues and the ability to escalate through appropriate channels any issues that cannot be resolved.
Maintains an ever-increasing level of proficiency in hardware, software, networking, and other technologies related to the IT Ops department.
Demonstrates competence in prioritizing user issues and resolving within company defined Service Level Agreements (SLAs).
Demonstrates competence in documenting trouble ticket resolutions, maintains company knowledgebase articles and actively participates in maintaining and support policies and procedures.
Demonstrates the ability to manage time and resources in the best interest of the company.
Demonstrates competence in compiling data to maintain inventory, purchasing, shipping and other records.
Identifies opportunities to see where training needs would improve productivity within the department or within the company.
Trains end users on basic hardware, software, and network resources, on a one-on-one basis.
Provides on-site support and remote support for workstations and networking components in multiple locations and states.
Demonstrates a willingness to work as a member of a team.
Note:
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities.
Skills and duties may vary dependent upon your role.
Other duties may be assigned as required.
Knowledge, Skills, and Abilities:
In-depth knowledge of Microsoft 10, Windows Server, Active Directory, Exchange, Office 365, Teams In-depth knowledge of PC’s and operating systems Ability to gain knowledge and understanding of internal software 2 or more years related work experience in helpdesk environment preferred Knowledge and experience with PCs, Servers, network hardware and software Active Directory An ability to understand complex issues and learn quickly Mature professional attitude Ability and willingness to accept direction and work in a team environment Works well under pressure Excellent oral and written communication skills Good interpersonal skills Able to build solid customer relationships Team player Training and
Experience:
High school degree required and CompTIA A
certification.
Working knowledge and experience with PC imaging.
Equivalent prior work experience displaying knowledge and skills as described.
About PromaxFounded in 1994, ProMax is an industry-leading SaaS provider of fully integrated front-end solutions for retail auto dealers across the U.
S.
We’ve consistently pioneered the industry for over 25 years as other companies came and went, and our biggest innovations are yet to come!From award-winning CRM/ILM and Desking/Leasing modules, to industry-first Compliance solutions and Pre-Screen products, to Lead Generation, Inventory, Dealer Websites, and more, ProMax solutions are used by thousands of automotive dealerships nationwide.
We’re a dynamic, hungry, close-knit team and we’re looking to grow very rapidly while maintaining our focus on being the greatest company we can be- for both our dealer-customers and our employees.
Our executive tenure and employee retention is unrivaled in the industry for a reason- we are always striving to be the best.
What Else We Offer:
Unlimited PTO, Career Advancement Opportunities, Welcoming Company Atmosphere, Sizable Contributions at Entry Level, Diversified Career Opportunities, Competitive Pay, On the Job Training, Company Paid Health Care, Rapidly Growing Company, Industry Leading TenurePowered by JazzHRkl6QgXGgXZ Recommended Skills Active Directory Group Communication Curiosity Customer Relationship Management Customer Service Help Desk googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fclick.
appcast.
io%2Ftrack%2Febj94mz%3Fcs%3Dlxb%26exch%3D4s%26jg%3D42wt%26bid%3D0vfOigRjL4ICTE-1fXrDXw%3D%3D%26ob%3DzNOtS04Od24IFN-xfBmMQw%3D%3D%26rdr%3Dhttps%3A%2F%2Fwww.
careerbuilder.
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cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
LI16-10440_3097088109 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
