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We are looking for a qualified candidate with a presentable personality for the post of Front Office Manager to join our team.
As a Front Office Manager, you will be responsible to manage the front desk efficiently and provide excellent customer assistance to the clients. You will also be the first representative of the company a client meets. You will be responsible to respond to the queries and complaints on a timely basis. You should ensure the front desk team provides the best customer service. In order to be successful in this role, you should possess exceptional customer service and communication skills.
If you are ready to take up Front Office Manager duties and responsibilities, then apply right away. We will love to meet you.
Responsibilities
Train and motivate Front Office personnel according to the company policies.
Ensure the front desk is always clean and presentable.
Ensure all the stationery and materials are present and available in stock.
Manage the shift rotations.
Respond to complaints and queries timely and efficiently.
Manage the junior staff professionally and patiently.
Ensure call center agents are providing the best customer services.
Evaluate the front desk staff on the basis of performance and customer orientation.
Implement budget costing and planning strategies.
Manage the staff in emergency situations.
Requirements
Exceptional oral and written communication skills.
Strong organizational skills.
Ability to work in a team or individually as and when required.
Ability to manage and handle multiple tasks.
Outstanding problem-solving skills.
Exceptional attention to detail.
Good time management abilities.
Strong decision-making skills.
Strong work ethics.
