The chief duty of a Client Success Manager is to monitor and identify areas of opportunity for improving the performance of
You are responsible for:
measuring and tracking client performance
creating a plan for improvement
coaching clients to have continued, measurable success on the platform.
This is an ongoing effort. Benchmarks and goals are constantly changing, so you must continually find new ways to measure progress and inspire effort. You are expected to be the product knowledge expert and provide dealers with effective strategies and solutions. You will also be responsible for continued communication with the sales team about potential upsell opportunities.
What we are looking for in a candidate:
2+ years in a customer service role, preferably phone service or software
Ability to build trust with customers
A strong communicator
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