Pohanka Volkswagen Capitol Heights Hiring for Service Advisor at Capitol Heights, MD, United States Full Time

SUMMARYPohanka Volkswagen is hiring for a Service Advisor. If you are tired of where you work and want to work in a clean and safe environment, come and see what we have to offer.

We provide an excellent working environment and a temperature-controlled shop. If you are an outgoing individual passionate about delivering a unique and positive customer experience, we want to talk to you!WHY WORK HERE : Time Magazine National Quality Dealer Award WinnerThe Sports Illustrated AIADA All-Star Dealer Award for outstanding customer service and commitment to the industry, community, and the nationDistinguished Service Citation from the Automotive Hall of Fame WE OFFER : Medical, DentalLife and Disability401K with Company ContributionPaid VacationPaid Personal LeavePaid HolidaysBonus ProgramsVehicle Purchase ProgramsRESPONSIBILITIES : Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend needed maintenance based on the age, mileage, and history of the vehiclePrepare a complete and accurate estimate of the cost of labor and partsEstablish follow-up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersREQUIREMENTS : Proven record of achieving exceptional Customer SatisfactionPast experience as a Service Advisor, Assistant Lane Manager, or Service Consultant is a plusExcellent communication skillsPositive and personalityAbove-average energy levelPersonal and professional integrityAbout the DealershipThe Pohanka Family of Dealerships is firmly entrenched in the Washington DC Metro.

Starting as a single-service repair facility in 1919, our group has grown to a family of 20 dealerships throughout Northern Virginia, Maryland, Washington DC, and Texas.

Since 1919, five generations of the Pohanka family and our associates have provided our loyal customers various easy ways to meet their needs.

At Pohanka, you can expect to work on a dedicated team of professionals. Our team works with a collaborative approach and encourages success amongst each of our members.

We are interested in helping your career and adding to your resume. Join our team develop your skill set and realize your potential!