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Nashville, Tennessee Job DescriptionThe IT Service Desk Analyst investigates and resolves software/hardware problems and connectivity issues for computer users as well as generally assisting users.
The IT Service Desk Analyst is responsible for interviewing users, collecting information about problems, leading users through diagnostic procedures, and handling problem recognition, research, isolation, resolution and follow-up.
Responsibilities include but are not limited to:
oLogging and tracking calls using the current ticketing (ChangeGear) database.
oMaintain historical records and related problem documentation.
o Actively participate in firmwide project efforts, as well as participate in testing efforts and documenting results.
o Form effective professional relationships on behalf of the Service Desk team with all levels of the Firm including IT colleagues; executives, management and staff.
oThe successful candidate will thrive in a fast-paced environment, seek to provide superior service to the client, and embrace working in a team environment as well as independently Required Education, Knowledge and ExperienceoA minimum of three years solid experience in the technology support field.
oRelated certification or equivalent, e.
g.
, 2-year certificate from a college or technical school,oA
andor Network
certification, is a plus.
oAbility to read, analyze, and interpret common technical instructions.
oAbility to apply instructions to resolve customer problems in a timely manner.
oKnowledge of Windows 10, Word 2016, Excel 2016, Outlook 2016, and Adobe Acrobat DC or later.
o Be familiar with supporting and troubleshooting various remote access tools including VPN, Citrix or Web Mail.
o Attendance in training on required applications is expected.
Having supported document management systems (e.
g.
NetDocuments) or Aderant Expert is a plus.
oThe ability to effectively multitask in a fast-paced support center environment.
oDemonstrate strong written and verbal communication skills.
oThis position involves overtime and/or shifts on weekends or corporate holidays when necessary.
oAbility to lift up to 50 pounds individually or assist in the lifting of large parcelsoAbility to sit in your assigned work area and answer phones for long periods of time Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at Link removed – Click here to apply to IT Service Desk Analyst Link removed – Click here to apply to IT Service Desk Analyst.
Recommended Skills Adobe Acrobat Citrix Systems Communication Databases Document Management Systems Microsoft Excel googletag.
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Estimated Salary: $20 to $28 per hour based on qualifications.
The IT Service Desk Analyst is responsible for interviewing users, collecting information about problems, leading users through diagnostic procedures, and handling problem recognition, research, isolation, resolution and follow-up.
Responsibilities include but are not limited to:
oLogging and tracking calls using the current ticketing (ChangeGear) database.
oMaintain historical records and related problem documentation.
o Actively participate in firmwide project efforts, as well as participate in testing efforts and documenting results.
o Form effective professional relationships on behalf of the Service Desk team with all levels of the Firm including IT colleagues; executives, management and staff.
oThe successful candidate will thrive in a fast-paced environment, seek to provide superior service to the client, and embrace working in a team environment as well as independently Required Education, Knowledge and ExperienceoA minimum of three years solid experience in the technology support field.
oRelated certification or equivalent, e.
g.
, 2-year certificate from a college or technical school,oA
andor Network
certification, is a plus.
oAbility to read, analyze, and interpret common technical instructions.
oAbility to apply instructions to resolve customer problems in a timely manner.
oKnowledge of Windows 10, Word 2016, Excel 2016, Outlook 2016, and Adobe Acrobat DC or later.
o Be familiar with supporting and troubleshooting various remote access tools including VPN, Citrix or Web Mail.
o Attendance in training on required applications is expected.
Having supported document management systems (e.
g.
NetDocuments) or Aderant Expert is a plus.
oThe ability to effectively multitask in a fast-paced support center environment.
oDemonstrate strong written and verbal communication skills.
oThis position involves overtime and/or shifts on weekends or corporate holidays when necessary.
oAbility to lift up to 50 pounds individually or assist in the lifting of large parcelsoAbility to sit in your assigned work area and answer phones for long periods of time Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer.
If you require an accommodation in order to apply for a position, please contact us at Link removed – Click here to apply to IT Service Desk Analyst Link removed – Click here to apply to IT Service Desk Analyst.
Recommended Skills Adobe Acrobat Citrix Systems Communication Databases Document Management Systems Microsoft Excel googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fpillsburylaw.
wd5.
myworkdayjobs.
com%2FExternal%2Fjob%2FNashville%2FIT-Service-Desk-Analyst_R002633′, ‘ExternalApply-j3t21p6fwpslnw7yhsg’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
R002633 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
