Pilkington NSG Looking for Service Delivery Manager at Salt Lake City, UT Full Time

****IMMEDIATELY HIRING****

Service Delivery Manager

Benefits: Medical, Dental, Vision and 401k retirement plan

Qualifications Required:

• Re-enforce a safety-first mindset and ensure regulatory compliance. Drive initiatives and a culture that delivers service quality, Employee engagement, Sales, and MOP.
• Continuously engage with customers to understand the needs of the Customer and develop and execute actions to meet and exceed these expectations.
• Support the development of new business as well as grow the number of clients for AGRNA with a specific focus on ‘Tailgater’ Customers
• Manage local resources to meet or exceed Service Center sales targets and margin targets as well as manage costs to optimize efficiency.
• Focus on the retention and development of Customers and Employees.
• Maintain staffing requirements, hire and train new staff in line with the annually approved operating plan or agreed exceptions to this plan.
• Monitor staff performance, oversee employee goal and objective setting. Conduct mid-year and year end performance reviews. Assist staff in overcoming obstacles to accomplishment of work objectives.
• Ensure current business processes are delivered in line the JSOX and QMS and propose changes for improvement to Line Manager.
• Ensure inventory is managed in line with Business and JSOX procedures and guidelines.
• Manage their respective teams to ensure KPI’s are met and participate in periodic performance reviews and be prepared to provide variance analysis for their Service Center as well as gap closure responses relating to operational and financial measures.
• Meet annual operational and financial goals and objectives for the Service Center
• Adherence to NSG/Pilkington Standards of Business Conduct and its Values and Principles
• Other duties as assigned by the Market Manager

Other Requirements:

• Without assistance, must be able to lift up to 70 pounds
• Ability to operate a forklift, order picker, and basic hand tools
• This position could require travel up to 15% of the time based on business need including overnight travel.
• Must have valid driver’s license.
• Must have and maintain acceptable MVR (Motor Vehicle Report) as defined by safety requirements

Qualifications Desired:

· Previous PNA or glass industry experience

QUALIFICATIONS:

Knowledge and Skills:

• Strong leadership, interpersonal, verbal and written communication skills required
• Required proficiency with Microsoft Office Applications (Word, Excel, PowerPoint, Outlook, and Internet Explorer)

• Strong focus on Customer while meeting operational objectives
• Familiarity with computer-based inventory control systems
• Proficiency in the English language (verbal and written)
• Proactive, innovative problem-solving skills
• High energy, self-starting individual with ability to balance multiple priorities simultaneously

About US:

Pilkington North America manufactures and distributes automotive and flat glass. We are part of NSG group since 2007. Since 1986, we have been a member of the Pilkington Group, one of the world’s largest glassmakers.

Job Type: Full-time

Pay: $65,000.00 – $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Shipping & receiving: 5 years (Preferred)
• Management: 5 years (Preferred)
• Profit and Loss: 5 years (Preferred)
• Inventory management: 5 years (Preferred)

Work Location: One location