PeopleScout Hiring for Manager, Client Delivery – Finance Banking – Virtual (1309182) Job at Remote Full Time

As one of the world’s top RPO providers, PeopleScout is dedicated to encouraging collaboration, ownership, and growth in all our employees, no matter where they are located. People Scout’s teams are distinctive and unique, and with so many diverse personalities and differing contributions, PeopleScout is proud to provide all employees with a common thread of positivity and achievement. Discover your potential, learn from the best and be part of an authentic, confident culture when you work with PeopleScout.

Description – As a Manager, Client Delivery within our Operations team we focus solely on client delivery excellence. In this role you will be responsible for leading a team and partnering with our client partner to delight key stakeholders in filling critical positions in the banking industry.

The Manager, Client Delivery role is defined as an exempt (salaried) role.

The primary responsibility will be to partner and support day to day Business Operations activities, including Executive Reporting, Global Operations Governance and Compliance, Strategic Projects, Quality and Assurance initiatives, Business Continuity, and Finance & Control Processes. Interactions include all members of Client teams, Executive Leadership Team, and Internal departments.

Work Environment

• Proven success in the Talent Acquisition field with a history of operational excellence
• Successful track record holding teams accountable to performance goals & service level agreement metrics

• Ability to collaborate effectively with others, problem solve and diplomatically handle issue resolution
• Experience discerning the critical messages and potential solutions to leadership
• Strong data management and reporting capabilities including spreadsheets, enterprise data analytics tools, CRM’s & applicant tracking systems
• Solid understanding of end-to-end recruitment processes and best practices
• Prior management of Affirmative Action tracking and OFCCP compliance

• Effective written and oral communication skills including ability to deliver presentations

Structured Responsibilities

Client Team/Customer Service Partnership

Client Team/Customer Service Support responsibility includes (1) providing proactive trending insights regarding volume, issue resolution and performance success (2) responding to Client inquiries, concerns and requests, (3) identifying potential areas of operational improvement, and (4) maintain a high level of Client team satisfaction.

Internal Team Support

Provide a supportive, positive leadership style to team members while raising sourcing and partnership skills and celebrating goal driven success. RPO combines the delight of the customer with the ability to outperform prior results and metric driven SLA’s.

Reporting

Delivering a story with data is absolutely necessary in this role. The ability to identify issues or quell concerns with graphical presentation of performance data is a key part of this position. In addition, contribution to monthly and quarterly business reviews will be critical. Experience with Excel (Pivot tables & graphs, V-Look Ups, dashboards & slicers required as is prior experience with Applicant tracking systems. Experience with enterprise data analytics software preferred.)

PeopleScout, a TrueBlue company, has helped define the RPO industry since we were founded in 1991. Our proprietary applicant tracking system and revolutionary processes have simplified and standardized candidate sourcing, selection, hiring, on-boarding and retention for some of the top companies in the world. Veteran hiring efforts are core to our mission at PeopleScout, and we are proud to have placed more U.S. Military veterans in full-time employment than any other recruitment firm in the world.

Join our Talent Community

PeopleScout is an equal opportunity employer, strengthened by the diversity of our workforce.

Veteran hiring efforts are core to our mission at PeopleScout, and we are proud to have placed more U.S. Military veterans in full-time employment than any other recruitment firm in the world.