OperationIT Hiring for Director of Software Systems (Finance, Retail, HR) Job at West Nyack, NY Full Time

This role is primarily remote and consult-to-hire.

The Director of Software Systems role will ensure that the performance obligations of in-house computing systems are met. This includes gathering and analyzing data in support of systems management, maintenance, and performance. This role is also responsible for generating and compiling reports based on their findings, complete with probable causes and possible solutions to systems issues. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate, and resolve malfunctions and make the appropriate recommendations to maximize the benefit of IT systems investments.

Essential Functions

• Ensure that development projects meet business requirements and goals, fulfill end-user requirements, and identify and resolve systems issues.
• Create customer KPIs, and metrics related to customer activity.
• Conveys customer feedback to IT leadership.
• Socialize and adapt business needs and requirements throughout the organization relative to their area.
• Conduct research to remain up-to-date and knowledgeable regarding industry/market trends in anticipation of competition.
• Analyze and improve customer experiences and processes by mapping out customer road maps.
• Maintain databases and administrators, programmers, and software engineers in the deployment and performance analysis of new systems and enhancements to existing systems.
• Conduct research on hardware and software products to justify recommendations and support purchasing efforts.
• Lead customer-related strategy to achieve business goals.
• Collaborate with the appropriate departments in IT to develop and maintain a custom plan that supports customer needs.
• Develop and communicate business/customer alignment plans to the Territorial Director of DevSecOps, staff, partners, customers, and stakeholders.
• Connect with customers and prospects to help garner feedback, inform organizational change, and maintain a strong business connection.
• Act as primary liaison for any escalated customer issues.
• Review and analyze existing application effectiveness and efficiency, and then develop strategies for improving or leveraging these systems.
• Manage the development and deployment of new applications, systems software, and/or enhancements to existing applications throughout the enterprise.
• Research and recommend software products and services to support procurement and development efforts.
• Coordinate feasibility studies for software and system products under consideration for purchase, and give advice based on findings.
• Ensure that any new software integration into company systems meets functional requirements, system compliance, interface specifications, and security program mandates.
• Collaborate with analysts, designers, and system owners in the testing of new software programs and applications.
• Recommend and provide direction for the application development team and other IT support systems to enhance business operations.
• Identify and resolve program errors.
• Provide technical leadership to project managers and developers working in development project teams.
• Design, develop, and install enhancements and upgrades to systems and application software.
• Liaise with network administrators and software engineers to assist with quality assurance, program logic, and data processing as part of the Software Development Lifecycle (SDLC).
• Cultivate, disseminate, and enforce functional policies, procedures, and quality assurance best practices.
• Where necessary, prepare, establish, and monitor budgets.

Qualifications

• Four-year college diploma or university degree in computer systems design or computer science and/or 15 years of equivalent work experience.
• Familiarity with ITIL is preferred.
• Fluency in multiple software development languages preferred.
• Experience with MS/Serenic Nav and POS systems is a plus.

Skills Required

• 15 years or more of direct experience in software development and/or programming design and systems management specific to Financial, Retail, and HR systems.
• Proven experience in overseeing software solutions’ direction, development, and implementation.
• Experience in Customer engagement and management.
• Experience in developing and integrating processes.
• Direct, hands-on experience with automated software and system management tools.
• Strong knowledge of system and software quality assurance best practices and methodologies.
• Extensive experience with core software applications.
• Create systems and performance models, specifications, diagrams, and charts to guide staff.
• Coordinate and perform in-depth tests for modified and new systems, including end-user reviews.
• Analyze day-to-day functions and processes of software and database resources to ensure they are performing within predetermined guidelines, limits, and specifications.
• Identify and resolve operating system issues to maintain services, comply with security requirements, enhance capabilities, and prevent system outages.
• Prepare and deliver reports, recommendations, or alternatives that address existing and potential trouble areas in operating systems across the organization.
• Provide guidance and/or instruction to junior staff members.
• Technically fluent in database programming and scripting languages
• Good project management skills and/or substantial exposure to project-based work structures, project lifecycle models, etc.
• Knowledge of database design, maintenance, and file management techniques.
• Working knowledge of network systems, Server, and PC operating systems.

In-depth knowledge of SQL Database and supplemental technologies.

• Working knowledge of C/SIDE programming.
• Working knowledge of front end interface languages including Python, C++, C#, Java, and JavaScript.
• Working knowledge of browser technologies.
• Knowledge of network hardware, protocols, and standards.
• Excellent understanding of the organization’s goals and objectives.
• Knowledge of applicable data privacy practices and laws.

Job Types: Full-time, Contract

Pay: $65.00 – $70.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Hourly pay
• Weekly pay

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• West Nyack, NY 10994: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 10 years (Required)

Work Location: Hybrid remote in West Nyack, NY 10994