About Noodles
At Noodles & Company, our mission is to always nourish and inspire every team member, guest and community we serve. We accomplish this by living our values of We Care, We Show Pride, We are Passionate, and We Love Life! We provide our team members with opportunities to learn culinary skills working with fresh food and the art of personal connection with our guests. Come join our amazing team, make new friends, develop your career and have fun!
We are proud to be recognized on Forbes’ Best Employers for Diversity 2021 and 2022, and are committed to creating an inclusive environment where Noodlers can bring their full selves to work through recognizing and celebrating our employees.
Benefits
Careers at Noodles are served with a side of:
Pay range: $60,000-$65,000
Eligible for annual performance bonus (up to 10% of salary)
Flexible, uncapped paid time off
Medical, dental and vision insurance
401(k) with company match and stock purchase discounts
Paid maternity and paternity leaves, adoption and surrogacy benefits
Discounts through our gift card program
Scholarship opportunities
Wellness Program (Noodles’ Balance Bucks)
Learn more about our benefits: noodles.com/careers/perks/
Your Day in the Life
Platform Development & Management (50%)
Support off-premise partnerships with 3rd party vendors – online ordering, 3PD, and Call Center.
Conduct and host regular partner meetings including cross-departmental representatives.
Menu management across all digital ordering channels.
Manage Call Center services including live agents, Rapid Reorder, automation, billing, training, reporting, forecasting and communicating feedback.
Drive and support Off-Premise test initiatives for channel expansion and optimize settings.
Coordinate, test and rollout new ordering channels for corporate and franchise locations.
Complete reporting activities for ongoing programs and tests.
Keep pulse of off-premise development in the industry to help educate and inform strategy.
Conduct ongoing competitive research, report learnings and help to identify opportunities to improve overall To-Go experience regarding pricing, fee structures and menu enhancements.
Optimize and manage location settings and business requirements and ensure menu accuracy/availability.
Manage NRO onboarding and closure processes for corporate and franchise locations across all OP Partners.
Collaborate and problem-solve with IT, Accounting, Digital Product, Marketing and Finance teams for all programs to ensure communication is seamless between departments, external partners and ops teams.
Represent Off-Premise in weekly project meetings, NRO meetings and test/trimester rollout meetings.
Maintain and share reporting across all off-premise programs.
Digital Support (30%)
Work closely with Digital Product Manager to drive development efforts of all digital assets.
Support UAT process and efforts for all product development efforts.
Provide extended support to manage digital listings.
Support GA analysis and recommendations for optimizations on brand and ecommerce assets.
Conduct ongoing competitive research across select brands to stay on industry pulse.
Manage commerce deep link process and report on results.
Marketing (10%)
Provide general support with off-premise marketing and execution of overall off-premise strategy.
Work closely with Off-Premise Marketing Manager to provide field insights to help inform Off-Premise Brand strategy to improve brand discoverability, conversion rate and average order size.
Provide campaign support for digital channels.
Support ongoing business insights and optimizations as needed.
Conduct ongoing competitive marketing research.
Manage promotional codes on Olo for marketing, IT and Accounting.
Coordinate FAO Opt-ins for campaigns.
Operations Support & Education (10%)
Ongoing process and workflow development, definition and optimization.
Daily responsibilities for monitoring and responding to field and CSO-related inquiries regarding all off-premise and digital programs and training opportunities.
Conduct bi-monthly Ops leadership touchbase meetings.
Support discussions around focus items to improve accuracy.
Work with Ops to improve operational metrics and positioning on 3rd party platforms.
Identify field education opportunities to limit field-related inquiries and improve understanding of sales-driving platforms.
Provide education support to FAOs on new and existing programming and provide onboarding support.
What You Bring to the Team
Strong verbal and written communication skills that build professional internal and external relationships.
Computer proficiency in Microsoft with advanced knowledge of MS Excel and MS Powerpoint; experience with Olo.
Capability to navigate ordering platforms and supporting dashboards.
Familiarity of Noodles ordering platforms including desktop, mobile and app as well as Noodles Rewards.
Demonstrate integrity and high standards by managing information and data in a professional manner.
Flexibility and dedication to work in a fast-paced and evolving organization.
Ability to use logic and reasoning to identify issues and approaches for resolution.
Ability to collaborate with multiple departments, personalities and approaches.
Demonstrated problem solving abilities to evaluate options and implement solutions.
Ability to exercise independent judgment.
Willingness to learn new things and be adaptable to changing priorities.
Passion for the brand and desire to improve the To-Go experience for guests and operators alike.
You execute for results, have a keen sense for details, are timely, organized and enjoy multi-tasking.
Bachelor’s degree or an equivalent combination of education and experience.
Minimum 2 years administrative, business development or Noodles restaurant equivalent experience.
Experience with 3rd party Delivery Partners, Druple and Yext is a plus.
Noodles is an Equal Opportunity Employer. Our goal is to be an inclusive and diverse team that is representative of the communities and guests we serve.
noodles.com/careers
Brand: Noodles & Company
Address: 520 Zang Street Ste D Broomfield, CO – 80021
Property Description: 100 – Central Support Office
Property Number: 100