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Quick Apply 11 hours ago Full Job Description Under general supervision, provides prompt and courteous food service to customers. Responsible for greeting, selling/order taking and serving guests in safe and efficient compliance with policies and procedures. Complies with all guest service basics such as uniforms and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant, warm, timely and friendly manner Job Duties and Responsibilities: Greets and takes food and drink orders from customers, serving the orders and accommodating special needs/requests. Remains attentive to the customers throughout the entire IRD experience, adhering to or exceeding service standards as established by the restaurant at all times. Completes all restocking and cleaning duties by performing opening and closing side work as instructed. Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers. Maintains cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, Presentable and attractive facility and to satisfy state and local health board requirements. Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer’s order is taken and processed. Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company. Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service. Work a variety of shifts as needed including days, nights, overnights, weekends and holidays. Presents a clean and professional appearance at all times. Maintains a friendly, cheerful and courteous demeanor at all times. Performs other duties as assigned, requested or deemed necessary by management. Report all tips in compliance with Company policy. Performs room service duties by taking orders, expediting room service trays, and transporting order to the guest’s room. Receives payment or signature for order. Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. Must have a clean and neat appearance. Other duties as assigned. Quick Apply
