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Duties/Responsibilities:
Oversee all front and back of the house restaurant/Retail operations.
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
Maintain quality control for all food served.
Analyze staff evaluations and feedback to improve the customer’s experience.
Project future needs for goods, kitchen supplies, and cleaning products; order accordingly.
Oversee health code compliance and sanitation standards.
Seek ways to cut waste and decrease operational costs.
Generate weekly, monthly, and annual reports.
Train new employees and provide ongoing training for all staff.
Oversee all front and back of the house restaurant/Retail operations.
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
Maintain quality control for all food served.
Analyze staff evaluations and feedback to improve the customer’s experience.
Project future needs for goods, kitchen supplies, and cleaning products; order accordingly.
Oversee health code compliance and sanitation standards.
Seek ways to cut waste and decrease operational costs.
Generate weekly, monthly, and annual reports.
Train new employees and provide ongoing training for all staff.
Requirements/Qualifications:
Significant work experience in management and the hospitality industry.
Strong working knowledge of food and beverage service.
Ability to use restaurant management software.
Strong leadership skills.
Decisive and critical thinker.
Supervise day-to-day task assignments.
Hire, train, manage and develop store associates.
Plan and execute sales strategy.
Restaurant experience required.
Deliver exceptional customer service.
Meet and/or exceed performance and profit goals.
Successful multiunit supervision or big-box General Manager experience is strongly preferred.
Accountability to self and others.
Proven exemplary customer service skills.
Leadership.
Organized.
Bachelor’s Degree in Business or related discipline/experience preferred.
About Nick & Moe’s:
We are a big time convenience store and gas station with multiple delicious food offerings (Nick & Moes Famous Fried Chicken, Pizza hut, Quiznos Subs, and Taco Del Mar) with a big time services and a small town feel. When you are at Nick and Moes, you aren’t a number, you are a friend! We have been proudly serving our communities in Polk County, Lakeland, Plant City, Manatee county, and Zephyrhills areas for over 20 years. We’ve proudly partnered up with some of the biggest brands in the GLOBE, such as Citgo Petroleum, Shell Oil, Chevron Oil, Texaco Oil, Pizza Hut, Quiznos, Taco Del Mar and much more… We are much more than your typical service station. We are always well-staffed to take care of our customers. Our stores are conveniently located and we take great pride in our facilities. We keep our stores clean as a whistle. We’d even like to tell you that you could eat off our bathroom floors, but our legal department advised us not to . . . In addition to being your favorite spot to come get some gas and grab a snack or some drinks, we have been very active in the communities in Polk County, Hillsborough County, Manatee and Pasco county. We have donated tons of time and tens of thousands of dollars to many local charities, local youth clubs, churches, etc… We have also sponsored many local youth league teams as well as donated to many of the local schools. We are not just IN the community, we are PART of the community. One of the great things about being a small business and not one of those big chain stores is the level of customer support we can provide as well as the level of development in our staff . First, our employees take great pride in working for Nick & Moes and that means they love helping the customers. If you need assistance, someone will be there to help. Another advantage is that, while we offer a wide variety of snacks, drinks, craft beers, tobacco products, etc., you may run into a product that you need that we don’t have in stock. Where our big chain competition has little or no control over the stock that they sell, we can help you personally to order EXACTLY what you need – and have it within just a couple days. Other stores may tell you they can’t do it or that it may take them a couple weeks. Not at Nick & Moes! We proudly offer a full Quiznos sandwich shop inside our stores, we also have a full service deli Nick & Moes Famous Fried Chicken, along with our delicious Pizza Hut! We also offer a wide selection of beers, ales, lagers, malts, and other craft beers – all in our 30 degree beer caves. We have the coldest beer in town. Join our TEAM TODAY and be a part of something bigger than yourself! 401 K Health/Dental/Vision/Life Insurance Paid Vacation PTO Paid Holidays Bonuses
