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Newport Acceptance Corp. is a leading small employer in the special finance industry, serving franchise and independent auto dealers. Founded in 1990, NAC is looking for qualified industry collections specialists to join our team. We offer a positive working environment and excellent compensation packages.
Responsibilities
- Working within defined company guidelines and FDCPA regulations, you will:
- Take customer calls, establishing positive relationships with customers
- Implement a wide range of collections techniques
- Collect past due amounts, and bring accounts up to date, using customer service skills
- Discuss options to assist customers in resolving delinquency and default
- Locate customers by telephone and mail
- Secure payment arrangements
- Counsel customers of possible consequences for not meeting contractual obligations
- Conduct initial skip-tracing assignments
- Maintain essential work habits of reliability, accuracy, and punctuality.
Qualifications
- At least 12 months of collection experience working with auto loans, and a familiarity with collateral recovery
- Bilingual (Spanish) is required
- Strong oral communication skills and an ability to prioritize are also required
- Be an efficient team player and able to work in a structured environment
- Possess excellent communication and negotiation skills
- Commit to Monday through Friday, 8:
00 a.m. to 5:
00 p.m., with an occasional Saturday or weekday overtime.
Benefits
- A friendly workplace with competitive compensation
- Fully paid employer group health insurance
- Life and AD&D insurance
- 401(k) with a generous company match
- Monthly bonus incentives and departmental training are also provided
Estimated Salary: $20 to $28 per hour based on qualifications.
