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Newcastle Lodge and Convention Center, located in the beautiful Black Hills of WY, has an immediate opening for an AGM Hotel Manager. If you have a passion for customer service, are team oriented, looking for opportunities for advancement and growth in the hospitality business, we are the company for you.
Responsibilities:
- Assist the Hotel General Manager (GM) with the day-to-day operations of the property including front desk, housekeeping, maintenance, laundry, and sales.
- Responsible for goal setting, motivation/ discipline of employees, labor expense control, and general expenses
- Hire team members
- The AGM is expected to work in other areas of the hotel when needed to assist with operations, to perform job duties not necessarily contained in this job description.
- Will be responsible to complete the duties of GM during times when the GM is not available
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Welcome guests upon their arrival and assign rooms
- Respond to clients’ complaints in a timely and professional manner
- Coordinate with our head housekeeper to ensure all rooms are clean, tidy to accommodate guests’ needs
- Book and confirm group reservations
- Maintain updated records of bookings and payments
Requirements:
- Energetic, self-motivated leader with strong work ethic required
- Work experience in hotel management, front desk management, receptionist, or similar role a plus
- Excellent communication, organizational and customer service skills required
- Ability to direct, oversee, and multiple task simultaneously
- Ability to work and interact with employees on every level
- Exceptional written and verbal communication skills
- Working knowledge of Excel, Word, experience with hotel reservations software and front desk system, Nitevision a plus.
Job Type: Full-time
Pay: $42,000 per year and higher with experience
- Free shift meal
- Free gym membership
- Relocate assistance available
Education: High school or equivalent (Preferred)
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Relocation assistance
Schedule:
- Weekend availability
Ability to commute/relocate:
- Sundance, WY: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Management: 1 year (Preferred)
- Hospitality: 1 year (Required)
Work Location: One location
