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Job Description
How to Apply
You MUST apply at https://tinyurl.com/29pxnwcm by Dec 19.
This posting is for 3 openings and your application will be considered for ALL of them!
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NEW HIGHER SALARY: $36,682 – $64,194
The Challenge
We are looking for 3 senior Roadside Assistance/Incident Management Assistance Patrol (IMAP) Responders to join our team.
In this role, you will:
- Operate an IMAP vehicle.
- Manage traffic control deployments.
- Conduct route surveillances.
- Perform incident response including removal of disabled and abandoned vehicles, incident/congestion management.
- Perform routine motorist assistance duties and debris removal to facilitate traffic flow and minimize congestion.
- Communicate via two-way radio with dispatch and other first responder agencies for appropriate coordination.
- Be a lead worker and provide on-the-job training to incoming Incident Management Responders.
- Work independently, think critically, prioritize and control situations, and make decisions quickly under extreme pressure and in a hazardous environment.
What You Bring
- Knowledge of roadway maintenance operations and NCDOT workplace safety policy and practices.
- Knowledge of Incident Command and basic work zone safety.
- Demonstrated ability communicating with the public, first responders, media, and staff in order to maintain a positive working relationship.
- Supervising staff experience including scheduling, tracking, training, motivating, and counseling subordinates.
- Knowledge of policies and laws regarding incident management, including NCDOT’s CMS policy & Quick Clearance Law.
- Capable of performing routine tasks.
- Strength to move/lift heavy objects of at least 50 pounds.
- Able to work in all weather conditions, including rain, snow, heat, and ice.
- Computer skills using applications required to perform the job, including Computer Aided Dispatch (CAD), SAP (timesheets), Outlook (email), Excel (spreadsheets), Word, and other laptop applications (incident reports, logs).
- You can work outside normal shift hours in the event of larger after-hours incidents or incidents that extend beyond normal working hours.
- Ability to safely and skillfully maneuver IMAP vehicle in all weather and traffic conditions while communicating with other units and response partners.
- Strong communication skills.
- You have patience and an aptitude for training incoming Incident Management Responders.
- Demonstrated defensive driving skills and safe driving habits.
- Agility to respond and move quickly around fast-moving vehicles unassisted.
- Stamina to walk long distances multiples times throughout the day.
- you can change a tire unassisted.
- Working knowledge of fire safety (including the ability to operate a fire extinguisher) and small hand/power tools.
- Experience making minor mechanical repairs.
- Ability to operate an IMAP utility truck with winch, traffic control devices, and other small tools and equipment.
- Knowledge of two-way radio systems and phone communications.
- An understanding of dynamics of traffic control implementation based on roadway features, highway geometry, and weather conditions.
Education & Experience
- High school/GED diploma, and
- 6+ years of relevant experience; or
- An equivalent combination of education and experience.
Notes
- You will need to successfully pass our classroom training related to safety, IMAP, and traffic management operations, and a field assessment review.
- You will need to maintain a neat, well-groomed appearance while on duty. Attention to personal hygiene is a requisite when in uniform. These procedures, regulations, and policies are intended to promote a professional image and to encourage good health for consistently optimum job performance while increasing public confidence.
Questions?
Call me: Melissa Henderson at 919-317-4700.
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