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Nayax is looking for a Technical Account Manager to support customers in our Hunt Valley, MD office.
AS A TECHNICAL ACCOUNT MANAGER YOU WILL:
- As the trusted point of contact for Nayax’s portfolio of customers, beginning from the point of sale, ensuring seamless on-boarding and deployment of Nayax devices, guiding customers with the Nayax software, and providing effective troubleshooting.
- To proactively engage each customer ensuring that all Nayax functionality and offerings is leveraged, maximizing the value of each Nayax account.
- To establish a trusted, advisory relationship, handling the full spectrum of customer relationship, once the sale is made, including keeping the customer informed of all product updates.
- As the voice of the customer, to monitor customer requirements and give recommendations to Product Managers. Establish relationships with key customer stakeholders to drive further product adoption.
- The daily tasks include Provide phone and web support for a variety of clients, troubleshoot application Issues, provide Pre and Post-Sales Support for Inside Sales Team
Who we are:
Nayax is a leading global end-to-end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement.
Nayax LLC is located in Hunt Valley, Maryland on the 10th floor of the Executive Plaza complex where we enjoy amazing 180 degree views of Hunt Valley. Our office is the largest Nayax subsidiary, supporting over 7,000 customers across the US and Canada. Despite our size, our office has a fun, small-knit feel that allows us to work hard in a fast paced environment. Our teams consist of local sales, support, finance, onboarding, lab repair, and shipping and we love to celebrate our successes together!
For a glimpse of what it’s like to work at Nayax, check out our Instagram account! .
Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative and eager individuals to join us in our growth!
THE IDEAL CANDIDATE WILL HAVE:
- 2+ years of direct customer support experience in post-sales or technical account management functions.
- Knowledge and comprehension of systems, with strong technical skills with the ability and desire to guide and assist customers through technical processes and understanding of the Nayax software and hardware
- Team player with the highest level of integrity; positive attitude and desire to be part of a growing team…someone looking for a career, not just a job!
- Strong critical thinking and problem-solving skills
- People person that enjoys customer interaction and getting customers excited about Nayax solutions
- Ability to problem-solve and communicate software and hardware functionality to both tech-savvy and less tech-capable customers via phone, email, and webinars
- Knowledge of Customer Relationship Management (CRM), and/or experience in payments, communication or SaaS industries a plus but not required
