National Louis University Looking for Assistant Director Of Student Finance at Wheeling, IL 60090, United States Full Time

Job Description

Overview:
This position is responsible for providing vision, leadership and direction for the Student Finance Department and participate as a member of the overall University Operations team. This position involves implementing and ensuring compliance of financial aid policies and procedures with institutional, federal, state and accreditation regulations and guidelines and overseeing the accurate and timely awarding and disbursement of student financial aid. This position actively works with the following: student advising, default management, Title IV aid administration, staff training and financial aid awarding. Must be student-centered, have a strong understanding of customer service, and have a strong knowledge of the student finance process. Responsibilities:

• Oversee the administration of all Title IV programs.
• Ensures Federal, State, accreditation, and institutional guidelines for student enrollment and financial

aid eligibility are met.

• Monitors student financial assistance process to ensure financial aid packages are accurate.
• Answers students and/or parents financial aid questions and ensures their understanding of all funding

options.

• Audit the work of the financial aid team, research regulatory questions and provide training to the

department.

• Reviews, analyzes, and provides solutions to escalated student issues and communicates proposed

solutions back to the appropriate party.

• Manages the Return to Title IV process, including reviewing accounts and communicating with other

departments to gather attendance information. Qualifications:

• Bachelorxe2x80x99s degree required. Coursework in math, business, finance, auditing or accounting preferred.
• At least 5 years of experience working in a financial aid department of an accredited college or

university with direct responsibility for managing the awarding of Title IV activities or programs.
Knowledge of Federal & State loan and grant program programs;

• At least 5 years of experience awarding and packaging undergraduate students;
• Encouraging Accountability – Ensures that employees understand their level of accountability, including

what they are responsible to deliver and are expected to undertake. Employees are confident about
how much support they will receive when they accept ownership of projects and issues.

• Motivating Team – Takes action that results in a high level of morale and motivation among team

members. Assesses and communicates progress on work goals and objectives as well as the level of
morale on the team. Raises the motivation level of the team and heads off issues that might lower
morale if they were not handled in a timely and effective manner.

• Flexibility – Adjusts quickly and effectively to changing conditions and demands. Discusses change as a

necessary and inevitable aspect of organizational life as well as an opportunity to learn new things. Has
a similar view and approach to potentially stressful situations. Invests personal energy toward accepting
and adapting to change that others use toward resisting or resenting it.

• Handling Difficult Issues – Handles sensitive or difficult issues with grace and confidence. Remains clearheaded

and focused and inspires others to do the same. Remains objective in the face of strong
emotions. Can acknowledge strong emotions without being unduly influenced by their intensity.

• Respectful of Others – Demonstrates a genuine interest in the thoughts, opinions, values and needs of

co-workers and customers and views differences in these areas as both inevitable and acceptable.
Avoids speaking, writing or doing other things that could be seen as disrespectful of people in their
absence (or “behind their backs”). Recognizes and shows respect for the strengths and contributions of
others.

• Customer Focus – Personally demonstrates that external (or internal) customers are a high priority.

Identifies customer needs and expectations and responds to them in a timely and effective manner.
Anticipates and prevents delays or other things that can adversely affect the customer. Keeps
customers informed about the status of pending actions and inquires about customer satisfaction with
products or services.

• Relationship Building / Networking – Builds rapport and develops alliances with a broad range of

people. Adjusts communication style to meet the needs of individuals at various organizational levels
and to meet the needs of clients. Forms alliances by demonstrating concern and respect for others, as
well as by highlighting common interests and aspirations. Leave others feeling that he/she will be a
trusted ally and is careful to act in ways that reinforce that trust over time. Special Instructions Summary: – Required Attachments: – Resume – Optional Attachments: – Cover Letter – Internal Posting Form (for Internal NLU employees only