National General Insurance Looking for Injury Claims Rep-Remote at Winston-Salem, North Carolina Full Time

Job Summary:

Responsible for investigating and confirming the facts of loss for complex automobile accidents. Determines coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority. Mentors junior employees.

Key Responsibilities:

• Handles investigation regarding all aspects of complex auto claims (coverage, liability and damages) with the exercise discretion and independence within increased level of authority
• Applies advanced understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Determines subrogation or fraud potential and how to handle for complex cases
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Recognizes and identifies body parts of a vehicle and understanding other potential property damage
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate moderate to complex injury claims

Supervisory Responsibilities:

This job does not have supervisory duties

Preferred Qualifications:

Education and Experience

• Bachelor’s degree preferred or equivalent experience
• 3 or more years of related experience

Certificates, Licenses, Registrations

• Ability to obtain and maintain adjuster licenses as required

Functional Skills

• Advanced customer service orientation
• Advanced verbal and written communication skills
• Advanced time management skills from a global case management or pending perspective (vs. transactional)
• Strong problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
• Proficient in Word and Outlook