National Credit Systems, Inc. has an opening for a collection manager position. A collection manager’s responsibilities are diverse and critical to the operation of our organization. The person who fills this position will frequently be required to make decisions that affect many aspects of our operations. They will be required to share ideas and information for the improvement of the company and to exhibit the highest levels of dedication and professionalism.
The position requires the person to responsibility provide ongoing training, coaching, and counseling for a group of thirty collectors.
The collection manager will be responsible for hiring and managing their staff. He or she is responsible for recruiting candidates, interviewing those candidates, checking their credentials, and giving them the tools they need to function as productive employees.
This person will monitor all their employees for compliance with federal and state law, company policy, and generally accepted standards of professional conduct.
They will be able to create short-term and long-term strategies to maintain and enhance the performance of their staff as a whole.
They must establish revenue and production goals and ensure their staff meets these established goals.
Job Requirements:
Excellent verbal and written communication skills required.
Aptitude in decision-making and problem solving
Excellent organizational and leadership abilities
High-level critical thinking
Working knowledge of specific laws and regulations affiliated with the third-party collection industry
Must be proficient in Outlook, Word, and Excel
The ability to handle multiple priorities, work in a fast environment, and manage time effectively
Undertake any special projects assigned and complete them within established time limits
Capable of prioritizing and organizing work efficiently
Motivates staff and maintains a team atmosphere
Design, build and implement strategies that enhance performance and production
Job Type: Full-time
Pay: $130,000.00 – $140,000.00 per year
Benefits:
Physical Setting:
Schedule:
Ability to commute/relocate:
Work Location: One location