MyCare Medical Group Hiring for Membership Advancement Consultant Job at Fort Lauderdale, FL Full Time

Job Summary

The Membership Advancement Consultant is responsible for leading growth initiatives that generate new patient growth opportunities for their assigned clinics year-round. The individual will nurture, build, and cultivate direct-to-seniors and business-to-business partnerships. The Membership Advancement Consultant (MAC) will be reporting directly to the Membership Advancement Team Lead (MATL).

Job Responsibilities

· Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the MyCare Medical value proposition.

· Plans, coordinates and executes local events within the community (e.g., health fairs, seminars, doc talks, information tables, etc.) to help reach our ideal patients (i.e, Medicare-eligible seniors, age 55 and older).

· Cultivates strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to make/keep MyCare Medical as their top provider choice for senior healthcare when referring patients to a primary care physician.

· Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.

· Manages vendors as related to event planning and negotiating contracts with venues.

· Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to MyCare Medical Centers.

· Leverages marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., OutReach Report). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.

· Creates penetration plans and initiatives in key target markets and channels. Provides 6-month activity calendar.

· Recovers dormant customers via lead nurturing, sales tools and marketing campaigns.

· Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model.

· Partners with sales leadership to improve effectiveness of engagements with insurance plan agents, individual sales agents, vendors and community partners.

· Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors. Develops and executes specific broker and partner strategies and plans.

· Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues.

· Performs other related duties as assigned.

Knowledge and Skills

· This position requires use and exercise of independent judgement.

· Multi-tasking and problem-solving skills and capability to work independently and manage multiple priorities in a fast-paced environment.

· High business acumen and acuity.

· Positive attitude and the ability to attract patients with a warm, gentle disposition (ability to gain new members without being perceived as pushy).

· Excellent written and verbal communication skills (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.).

· Demonstrated knowledge of, and expertise in, negotiation, probing skills, closing skills and handling objections.

· Excellent organization skills to be able to meet deadlines.

· Knowledge of Microsoft Office applications: Word, Excel, PowerPoint & Outlook.

· Spoken and written fluency in English.

· Bilingual is a plus.

· Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off MyCare Medical premises.

Qualification Requirements:

· BS Degree and above preferred

• 2 years’ experience in marketing or sales.
• Knowledge of Medicare Advantage preferred
• Must reside in Pinellas, Hillsborough, Pasco, or Hernando County

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• medicare advantage: 1 year (Preferred)
• Sales Occupations: 1 year (Preferred)

Work Location: One location