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Genesis Experience Manager
The Genesis brand is growing quickly in todays market. To be able to offer a high level experience for our Genesis customers we are looking for someone to be able to help our guests throughout the entire car buying process. This is a manager position where you will sell, desk and finance each deal. This is a great opportunity for to grow and to learn more in the automotive industry.
(Finance Experience preferred)
Tasks:
Communicates with Guests enthusiastically to serve their needs: engaging new guests; maintaining rapport with previous guests; suggesting trade-ins; meeting prospects at community activities; greeting drop-ins; responding to inquiries; recommending sales campaigns and promotions.
Understands automobiles by studying characteristics, capabilities, and features; comparing and contrasting competitive models; inspecting automobiles
Qualifies buyers by understanding buyer’s requirements and interests; matching requirements and interests to various models; and building relationships.
Demonstrates automobiles by explaining characteristics, capabilities, and features; taking test drives with guests; explaining warranties and services, and consulting long-term ownership and leasing options.
Closes sales by overcoming concerns; asking for sales; mediating the negotiation process; completing sales or purchase contract specifications; explaining provision options; explaining and offering warranties, services, and financing; collects payment; delivers automobile with a personal touch.
Learn bank programs for desking and financing deals.
Updates job knowledge by participating in educational opportunities, book reading, and professional publications.
Enhances Murdock Auto Team’s reputation by accepting ownership for accomplishing new and different guest requests, addressing customer feedback, and additional job duties as assigned by leadership.
Skills:
Guest Experience Management, Computer Skills, Teamwork, People Skills, Problem Solving Solution Communication, Active Listening, Reading, Writing/Typing, Comprehension, Critical Thinking, and Social Perceptiveness.
Experience And Education:
High School diploma or GED. Ability to read and comprehend automobile characteristics and technical features. At least one year of experience in a sales organization with proven background customer service and people skills. Experience in finance preferred. Excellent communication and time management skills. Must be able to work as a team member in a fast-paced environment. Must be minimum of 18 years old and authorized to work in the United States.
Physical Requirements:
Ability to walk; sit; use hands, handle, or feel; reach with hands and arms and talk or hear. Need ability to move around the dealership. The employee may be required to lift up to 25 pounds. Work is performed at a desk in an office setting and walking throughout the dealership lot.
