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ABOUT MODINE:
Since 1916, Modine Manufacturing Company has developed innovative heat transfer solutions to meet our customers’ diverse needs. Breakthroughs in customized heating and cooling solutions have yielded state-of-the-art components, modules, and systems that have given the world’s vehicle makers and commercial equipment manufacturers a competitive edge in the markets they serve. The Modine team includes over 11,000 employees globally, focused every day on engineering a cleaner and healthier world.
The Indoor Air Quality team is committed to Modine’s mission of Engineering a Cleaner, Healthier World. Over the past 5 years, the IAQ at Modine has delivered clean air solutions to over 1M teachers and students in North America.
Since 1916, Modine Manufacturing Company has developed innovative heat transfer solutions to meet our customers’ diverse needs. Breakthroughs in customized heating and cooling solutions have yielded state-of-the-art components, modules, and systems that have given the world’s vehicle makers and commercial equipment manufacturers a competitive edge in the markets they serve. The Modine team includes over 11,000 employees globally, focused every day on engineering a cleaner and healthier world.
The Indoor Air Quality team is committed to Modine’s mission of Engineering a Cleaner, Healthier World. Over the past 5 years, the IAQ at Modine has delivered clean air solutions to over 1M teachers and students in North America.
SCOPE:
Service Manager, IAQ –focus will be primarily on providing strategic direction, tactical leadership, and operational process improvements to build a successful service team, including field service and our internal call center.
To excel in this role, it will be critical for you to lead and build a best-in-class service team through effective coaching and engagement as well as instilling a continuous improvement culture by implementing and deploying new tools.
Key Metrics will include but are not limited to: Revenue, Customer Satisfaction, Delivery, Cost and Attachment Rates.
Direct Reports will include:
Regional Service Supervisor x 2
Quality Service Specialists x 3
PRIMARY RESPONSIBILITIES:
Set expectations for operational performance and customer experience including defining key performance indicators (KPIs).
Develop and implement departmental strategy and ensures resources are allocated appropriately in order to meet business objectives.
Develop and monitor performance against forecasts and plans, ensuring the achievements of results is within designated budget.
Ensure the greater business vision is understood by the team, define its interpretation within the unit and translates into functional goals.
Be an active key influencer of stakeholder groups to ensure team is fully supported for their operational work and the team’s needs and challenges are considered in development of any future changes.
Use external benchmarking and industry knowledge to make improvements within IAQ
Develop scalable processes, systems and business models to achieve recurring revenue goals.
Encourage talent to grow in the organization while mentoring others by sharing knowledge and best practices among broader company business groups.
Promote a “one-team” mentality to encourage ownership and collaboration around technical and customer problems irrespective of organizational boundaries.
Create pipelines of talent for the future from both internal and external talent pools.
Proactively and transparently manages conflict.
Help other leaders proactively identify staffing needs and resources for accomplishing business function goals.
Consider potential business continuity issues and ensures policies and processes are up to date and actionable.
Proactively offer support to other parts of the business impacted by active business continuity issues and informs executives and peers of status in the event of significant.
Develop cross-functional alignment to drive results; work collaboratively with Sales, Marketing and Engineering to drive results.
REQUIRED QUALIFICATIONS:
Minimum of 5-10 years of service, marketing, operations or related leadership experience in a technical or service-related business with P&L responsibility.
Strong track record of driving substantial revenue growth for new and existing products and services.
Must have a high level of strategic agility, excellent decision making and problem-solving skills, and demonstrated abilities to drive innovation.
Highly process oriented, knowledgeable, and experienced with the use and application of lean tools and processes needed to ensure optimal field execution, performance and improvement.
Strong understanding of operational structures and functions essential to manage operations.
Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
Ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner.
Superior presentation and communication skills, both written and verbal.
Strong proficiency in Microsoft Word, Excel, PowerPoint and statistical analysis software.
EDUCATION REQUIREMENTS:
Bachelor’s degree in Business, Marketing, Engineering or related field.
TRAVEL
Remote position
30% anticipated domestic travel to support customer development and targeted growth objectives.
Estimated Base Salary Range – $96,000.00 – $144,000.00
The wage range for this role takes into account a wide range of factors including but not limited to skills, experience, and location. The disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location at which the position may be filled.
For California Residents – Privacy Disclosure
Modine is an Equal Opportunity Employer and Welcomes all Qualified Applicants!
EOE/Minorities/Females/Vet/Disability
Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.
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