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Our client, serves hospitals and healthcare facilities, is seeking a Manager User Technologies.
Location : Remote
Position Type : Full-Time
POSITION SUMMARY
The Client has an open position for the Manager, User Technologies on the IT Business Services team.
The position will report to senior leadership and will lead a team of engineers designing, costing, implementing, and supporting hosted phone systems and call centers nationally.
Additionally, this position will be working with many areas within the IT and Clinical teams to design, install, configure, implement, and support all aspects of communication systems, providing technical guidance and oversight and acting as a point of escalation and technical support.
The Manager, User Technologies evaluates sites, designs and recommends collaboration (phone, instant message, call center) solutions, and then works with local management to implement these solutions, including the configuration of systems and the deployment of hardware.
He provides technical support to address problems, and coordinates with teammates and technical support as needed.
POSITION DUTIES AND RESPONSIBILITIES
Manage a team collaboration engineers nationally
Work with the RP team members and clinical partner team members
Develop work plans for projects appropriate for their size and complexity
Track and report status of tasks and projects back to leadership
Issue tracking and resolution facilitation
Mitigate Risk by working identified issues and attempting to come to resolution without impacting project dates
Meeting coordination, agenda creation
Action item capture and communication
Participate with project managers to review, adjust, and implement project management tools and processes
DESIRED TECHNICAL AND PROFESSIONAL SKILLS AND EXPERIENCE
3+ years in direct support of healthcare applications (I.e., Phone Systems Cisco, Cisco on Premise, Mitel, etc., Fax Server / Software) with preference to candidates experienced in Cisco Phone System implementation & support
1+ years of successful people management experience
Working experience in the following areas :
Providing technology support or working in a technical capacity
Call Center Management workflows
Working with a ticket management / service desk system
Incident, problem and request management
Microsoft Office products
Experience in a clinical client environment and workflow knowledge
Experience with data analysis, systems design, and problem identification
Proficient in Communication skills :
Excellent written and verbal communication skills
Facilitate working sessions and document workflows
Able to work with physicians and various levels of support staff at our customer sites
Write documentation as needed and requested
Gather and document requirements
Interaction with all levels of the practice
Salary : 120,000
22 hours ago
