3. 2 Quick Apply 12 hours ago Full Job Description Position Summary: The IT Support Technician role interacts daily with end users at the store and corporate facility. . The primary objective of this role to provide immediate front line support to users that are facing IT and Facility issues. The candidate must possess a consistent positive attitude and a drive to provide world class customer service. . Responsibilities: 1. Responsible for providing front line support to store and corporate end users with a wide variety of IT and facilities issues 2. . Responsible for the triage, support and timely follow up on critical issues 3. Responsible for performing routine follow up on open issues using standardized processes 4. . Responsible for participating in the parts shipping and replenishment process for Store and Desktop parts 5. Demonstrate ability to independently work on projects as assigned 6. . Demonstrate ability to learn additional roles and responsibilities including Store IT Support, Desktop Support, Computer Room Support and Off Hours Facilities Support 7. Must provide on-call support on a rotational basis Working Relationships: The IT Support Technician will be responsible for working with a variety of internal groups and external vendors to coordinate and provide parts, service and support to our end user community. . These relationships are critical to meeting support expectations. Minimum Education: High School Diploma, GED, Some Technical Coursework Preferred Education: Associates or Bachelor’s Degree Minimum Experience: Knowledge of Microsoft based operating systems. . Knowledge of Microsoft Word and Excel. Basic understanding of Desktop, Laptop and peripheral IT hardware set-up and configuration. . Preferred Experience: Experience working in a call center environment using call logging software. Experience using outlook within a network environment. . Licenses/Certifications: None Soft Skills: The following is required: excellent verbal and written communication skills; ability to understand customer / end-user needs and translate them into technical terms; exhibited troubleshooting and problem solving skills; the ability to explain technical issues to non-technical users; solid time management and organizational skills; excellent attention to detail; and, ability to work well in a team environment. Other: List any other essential qualifications and hardship requirements, as follows: Physical Must be able to lift 0-50 lbs Travel 0-5% Hours & Conditions 3rd Shift (10pm-6: 30am) Other Other Quick Apply. .