Log In
Sign Up
3.
2 Quick Apply 12 hours ago Full Job Description Position
Summary:
The IT Support Technician role interacts daily with end users at the store and corporate facility.
.
The primary objective of this role to provide immediate front line support to users that are facing IT and Facility issues.
The candidate must possess a consistent positive attitude and a drive to provide world class customer service.
.
Responsibilities:
1.
Responsible for providing front line support to store and corporate end users with a wide variety of IT and facilities issues 2.
.
Responsible for the triage, support and timely follow up on critical issues 3.
Responsible for performing routine follow up on open issues using standardized processes 4.
.
Responsible for participating in the parts shipping and replenishment process for Store and Desktop parts 5.
Demonstrate ability to independently work on projects as assigned 6.
.
Demonstrate ability to learn additional roles and responsibilities including Store IT Support, Desktop Support, Computer Room Support and Off Hours Facilities Support 7.
Must provide on-call support on a rotational basis Working Relationships:
The IT Support Technician will be responsible for working with a variety of internal groups and external vendors to coordinate and provide parts, service and support to our end user community.
.
These relationships are critical to meeting support expectations.
Minimum Education:
High School Diploma, GED, Some Technical Coursework Preferred Education:
Associates or Bachelor’s Degree Minimum
Experience:
Knowledge of Microsoft based operating systems.
.
Knowledge of Microsoft Word and Excel.
Basic understanding of Desktop, Laptop and peripheral IT hardware set-up and configuration.
.
Preferred
Experience:
Experience working in a call center environment using call logging software.
Experience using outlook within a network environment.
.
Licenses/Certifications:
None Soft Skills:
The following is required:
excellent verbal and written communication skills; ability to understand customer / end-user needs and translate them into technical terms; exhibited troubleshooting and problem solving skills; the ability to explain technical issues to non-technical users; solid time management and organizational skills; excellent attention to detail; and, ability to work well in a team environment.
Other:
List any other essential qualifications and hardship requirements, as follows:
Physical Must be able to lift 0-50 lbs Travel 0-5% Hours & Conditions 3rd Shift (10pm-6:
30am) Other Other Quick Apply.
.
2 Quick Apply 12 hours ago Full Job Description Position
Summary:
The IT Support Technician role interacts daily with end users at the store and corporate facility.
.
The primary objective of this role to provide immediate front line support to users that are facing IT and Facility issues.
The candidate must possess a consistent positive attitude and a drive to provide world class customer service.
.
Responsibilities:
1.
Responsible for providing front line support to store and corporate end users with a wide variety of IT and facilities issues 2.
.
Responsible for the triage, support and timely follow up on critical issues 3.
Responsible for performing routine follow up on open issues using standardized processes 4.
.
Responsible for participating in the parts shipping and replenishment process for Store and Desktop parts 5.
Demonstrate ability to independently work on projects as assigned 6.
.
Demonstrate ability to learn additional roles and responsibilities including Store IT Support, Desktop Support, Computer Room Support and Off Hours Facilities Support 7.
Must provide on-call support on a rotational basis Working Relationships:
The IT Support Technician will be responsible for working with a variety of internal groups and external vendors to coordinate and provide parts, service and support to our end user community.
.
These relationships are critical to meeting support expectations.
Minimum Education:
High School Diploma, GED, Some Technical Coursework Preferred Education:
Associates or Bachelor’s Degree Minimum
Experience:
Knowledge of Microsoft based operating systems.
.
Knowledge of Microsoft Word and Excel.
Basic understanding of Desktop, Laptop and peripheral IT hardware set-up and configuration.
.
Preferred
Experience:
Experience working in a call center environment using call logging software.
Experience using outlook within a network environment.
.
Licenses/Certifications:
None Soft Skills:
The following is required:
excellent verbal and written communication skills; ability to understand customer / end-user needs and translate them into technical terms; exhibited troubleshooting and problem solving skills; the ability to explain technical issues to non-technical users; solid time management and organizational skills; excellent attention to detail; and, ability to work well in a team environment.
Other:
List any other essential qualifications and hardship requirements, as follows:
Physical Must be able to lift 0-50 lbs Travel 0-5% Hours & Conditions 3rd Shift (10pm-6:
30am) Other Other Quick Apply.
.
