Members st Federal Credit Union Hiring for VP of Payment Services (PC 2014) Job at Enola, PA Full Time

SUMMARY:

The purpose of the Vice President of Payment Services is to lead and direct all aspects of the credit union’s Payment Services. This includes Consumer and Business Credit and Debit Card Operations and Benefits, Cash Management Business Services Operations, Items Processing Operations and Payment Services Support. The role’s purpose is to ensure that payment transactions, card operations and general account services are delivered at optimum levels of accuracy and efficiency, and is responsible for the achievement of budgeted growth and non-interest income objectives. In addition, this role is responsible for leadership, research and development of operations and enhancements of payment services to support growth, increased revenue, compliance, competitive products and enhanced member satisfaction. This position will oversee strategic and annual business planning as well as ensuring that electronic payment products and services, EFT services and general account services are up to date with the market and emerging technologies.

The Vice President of Payment Services will lead and direct all teams that support the operational and strategic aspects of the Credit Union’s consumer and business credit and debit programs to achieve the growth, sales, service and operational objectives of the Credit Union’s card programs. This includes the research and implementation of emerging card technology while remaining compliant though efficient processes and procedures. The role will also oversee all card program enhancements and improvements including the implementation of new card programs, loyalty rewards and benefits programs, compliance with applicable rules and regulations, and the prevention and control of fraud losses in conjunction with Risk Management through the effective establishment and management of network rules and strategies. This includes, but is not limited to, analyzing consumer trends and monitoring KPI’s to create reports and enhancements, preparing budget information, administering systems, monitoring performance of programs and upgrades, managing network security controls, as well as compliance and security risk mitigation. Finally, the Vice President of Payment Services will lead and direct all aspects of the Credit Union’s Cash Management services while assuring quality growth, account security, maximum revenue contribution and excellent member service. This position will be responsible for improving the financial performance and controlling any potential financial losses resulting from deposit and payment services by enforcing proper controls and measuring financial performance. This position is responsible for managing growth of the Cash Management portfolio, as well as overseeing the annual operating budget and revenue growth.

This position has corporate wide responsibilities including an operating budget, significant annual non-interest income generation and assets that significantly impact the financial performance of the credit union. It performs functions of managing deposit accounts and has significant impact on revenue generation.

EDUCATION:

• Bachelor’s Degree

EXPERIENCE:

• 10+ years of progressive experience in financial services
• 7 years of leadership experience

SKILLS:

• Ability to motivate and influence others is essential

• Ability to interpret policies, applicable laws and procedures

• A significant level of diplomacy

• Ability to think strategically and work collaboratively

• Advanced interpersonal, organizational, analytical skills

• Strong understanding of financial industry, specifically the Payments environment and emerging trends

• Good understanding of local business climate and involvement in the local business community

• Strong digital marketing experience required, across paid, owned and earned strategies

• Strong understanding of user experience journey mapping and measurement

• Advanced experience in marketing segmentation, persona development and contextualization

PREFERENCES:

• Experience in leadership, performance management, and staff development for career enhancement where applicable

• Experience with a multi-channel service platform

• Senior Leadership position experience in Fintech and /or Financial Services

• Master of Business Administration

• Expert knowledge and demonstrated understanding of payment services and deposit operations regulations, IRAs, ACH, Federal Reserve services and check processing

• Debit / credit card and collateral operations leadership experience. Thorough understanding of card networks, payment service providers, BIN’s, Payment card types (debit, credit, prepaid, etc.), merchant partners, and alternative payment methods

• Financial services industry experience

• Excellent communications skills, both oral and written. Must be able to communicate effectively and confidently with users, team members and all levels of management

CORE COMPETENCIES:

• Effective knowledge, strong managerial knowledge of credit union host software is required

• Accountability and self-management

• Teamwork and leadership

• Strong communication and interpersonal skills to effectively interact with management, members, external vendors, and other credit union personnel

• Innovation and problem-solving skills

• Advanced analytical and problem-solving skills

• Strong organizational, problem solving and planning skills

• In-depth knowledge of deposit and account policies and procedures and familiarity with industry best practices, technological applications and competitive environments

• Knowledge of software applications and maintenance, upgrades and user template controls

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Ability to communicate effectively in English, both orally and in writing

• Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading

• Ability to sit for extended time periods

• Sufficient manual skill for operation of PC keyboard and other standard office equipment

• Ability to travel, including occasional overnight travel

Welcome! You made it to the job description page!

At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values, and culture reference the information below.

Company Culture is at Our Core

If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us.

What WE Believe

Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.

Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life’s moments and milestones.

Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.

Company Perks: Quick Reference

• Competitive compensation with career growth opportunities, job security, annual increases, and bonus potential
• Nationally recognized 401K with up to 10% company match that helps you prepare for your future
• A multitude of benefits and incentives to stay mentally and physically healthy
• Associate Tuition Assistance – WE may help cover the cost for your continuing education courses or degree
• Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan
• 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest
• WE commit to providing a healthy work/life balance – to support all the other parts of life that are important to you
• WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way
• With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child
• Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event
• WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities
• Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our five established Associate Resources Groups (ARGs)
• Women in Leadership
• Diversity, Inclusion and Belonging
• Care Connections
• Rewards & Recognition
• Cultural Evolution
• Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere
• Join a company that grows with you – personally and professionally

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)