Mega Support Looking for Customer Centricity and Planning Manager at Culver City, CA Full Time

Qualifications:

• Undergraduate degree (BA, BS or any equivalent)
• Strong analytical approach with advanced MS – Excel skills is mandatory.
• 1-2 years within Supply Chain/Operations – Master Data experience preferred.
• 1-2 years of experience with ERP systems -SAP would be preferred Reporting directly to the Director of Demand Planning and S&OP, the Customer Centricity and Planning Manager would be a key member of the Professional Beauty Care Supply Chain Team.
• This position is accountable for building a collaborative planning, forecasting and replenishment (CPFR) process directly with our key customers and internal stakeholders (sales, customer service team, planning and production).
• Successful candidate must successfully influence all stakeholders, establish and gain support for replenishment strategies that optimizes inventory levels at DC and store level while driving supply chain precisions and predictability.

Responsibilities:

• Serve as the primary point of contact for the inventory/replenishment team at our customers with the ultimate goal of supporting customer service level targets and driving operational efficiencies.
• Gain alignment between customer and internal stakeholders on sales forecast and customer replenishment system settings.
• Balance maximizing in-stock goals while minimizing inventory levels within Henkel’s network and our customer supply chain.
• Accountable for building and maintaining a collaborative relationship with the replenishment/inventory management and customer teams at Henkel’s partners.
• Analyze DC/Store-level inventory and using the customer’s proprietary data to forecast and meet customer required In-Stock and OTIF (On-Time/In-Full) objectives.
• Collaborative Planning process- Provides input and recommendation for the planning process integrating customer specific data for sales trends, new items, portfolio changes and promo performance.
• Build new capabilities to analyze customer replenishment data more effectively and efficiently.
• Manage the supply chain interdependencies between Sales, Demand Planning, Inventory Management, and the customer.
• Has responsibility for the accuracy of the customer forecasts and their inputs into the demand planning process
• Collaborate with sales and customers on event/promotion strategies and system execution approach.
• Develop and implement on-going improvements for collaborative planning, forecast and replenishment process
• Communicate progress on key customer scorecard measures to all internal and customer stakeholders, with root causes and recommend action plans for improvement (In-stock, In-full, On-time, etc.)
• Update customer forecasts and share detailed customer POS and Order forecasts back with internal stakeholders.
• Ensure/Validate correct customer and internal set-up for new items, discontinued items, and expanded distribution. Communication Requirements
• Communicate customer OTIF and OTIF penalty exception requests to merchants and replenishment.
• Actively participate in customer meetings, representing any in-stock or inventory risks or opportunities.
• Navigate sensitive communications on supply constraints.
• Must be able to effectively influence the customer to ensure the right level of inventory is available for shelf or promotions. Analysis Requirements
• Analyze and make adjustments to the customer-level forecast on an ongoing basis to ensure forecast accurately represents expected sales. Expectation of 95-98% accuracy.
• Identify current or future risks to maintaining high in-stocks and recommend or execute interventions to protect customers.
• Detailed analysis of inventory and inventory pipeline, with clear indication of potential problems or opportunities.
• For constrained supply or allocations, the candidate will analyze and manage the best approach for use of available inventory – to include specific customer settings that determine orders.
• Extensive OTIF analysis to identify biggest service opportunities.
• Analyze periodic on-time data to identify problem areas and address failure causes.

2 days per week. Must be local.

Job Types: Full-time, Contract

Salary: $70.00 per hour

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Culver City, CA 90230: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• ERP systems: 1 year (Preferred)

Work Location: One location