Mariner Finance Looking for Branch Manager Trainee at Lancaster, PA, United States Full Time

Job Description

Mariner Finance is looking for recent college grads who are natural leaders, aren’t afraid to take initiative, and are able to manage multiple priorities in a fast-paced environment.

Mariner Finance offers a comprehensive training program that will JUMPSTART your career at our growing organization!

If this sounds like an exciting opportunity for you, apply today!

Position: Branch Manager Trainee

Hours of Work:
Monday, Wednesday, Thursday: 9:00AM-5:00PM

Tuesday: 9:00AM-7:00PM

Friday: 9:00AM-5:30PM

To the extent permitted by law, the Company may, in its sole discretion, change the work schedule to address business needs. Work hours will depend on the business hours of the time zone serviced.

Supervisory Responsibility: None

In This Role, You Will…

Successfully complete a comprehensive Branch Manager Training Program according to a specific schedule and learn all aspects of Branch Operations during the training period. You will collaborate with and support the Branch Manager in managing of the branch’s daily operations. You will support sales and collections efforts of the branch through respectful, compassionate, and efficient customer service and approving or denying loans utilizing credit authority.

Responsibilities:

• Provides quality service to existing and prospective customers seeking loans.
• Achieves consistent results and meets expected individual and branch goals related to the sale of company products and services.
• Exercises lending authority when reviewing and approving applications and uses product knowledge in offering loan solutions that meet customer need.
• Represents the company in the community by promoting and delivering products and services for additional business.
• Takes initiative in learning the lending and collection job functions and the Account Representative duties during the Branch Manager Training Program.
• Assists management in proactive review of daily staffing levels to ensure branch is structured to provide quality customer service while maintaining established expense standards.
• Manages approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors. Uses problem-solving skills to resolve product, service, and policy-related obstacles for customer.
• Proactive in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services.
• Assists Branch Manager in the management of multiple priorities with existing and potential customers, initiates contact with customers to acquire additional financial information, completes reports, and communicates/resolves problem situations.
• Exercises authority to assure policies and procedures are met when monitoring/approving monthly expenses using annual business plan. Assists manager in review of branch income statement and implementing action plans based on analysis.
• In manager’s absence, provides leadership to branch team and coordinates functions and daily operational issues through communication with the District Manager/AVP.
• May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service. Other functions include but are not limited to: collecting payments, completing and processing loan applications, contacting customers for late payments, cashiering, answering phone, photocopying, filing, etc.

Required Qualifications:

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor’s degree (e.g. E-4, W1, or O3 and above).
• Effective communication (written & oral) and personal computer skills to compose professional correspondence and format various reports utilizing PC software.
• Applicants MUST be willing to relocate and have the availability to travel to surrounding branches when needed.
• Reliable transportation required; valid driver’s license.
• Demonstrated problem-solving skills and interpersonal skills in demanding situations.
• Obtain applicable, required licenses to sell insurance products offered to customers by the branch.

Preferred Qualifications:

• Customer service experience.
• Internship or work experience in the Consumer Lending or Financial Services industry.

Physical Demands:
While performing the duties of this job, the employee is frequently required to sit for extended periods; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to twenty (20) pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mariner Finance is an Equal Opportunity Employer and does not discriminate on the basis of race, color, sex, marital status, age, religion, national origin, sexual orientation, disability, or status as a disabled or Vietnam era veteran. Drug/Alcohol/Smoke-free workplace.

Compensation: Competitive Base Salary, Milestone Salary Increases + Debt Assistance Program

Benefits: Health (optional HSA with Employer Contributions), Vision, Dental, Basic Life, PTO and 11 paid holidays, 401K + company match, Paid Parental Leave

Mariner Finance, LLC | NMLS #166564