Outline of Duties and Responsibilities
Customer Relationship Management = 40%
Strategic Growth = 30%
Team Leadership = 20%
Company Leadership = 10%
Experience, Skills And Qualifications
Job Impact
The Account Director role has a direct impact on revenue growth for Marchex. The AD is responsible for client success and growing revenue in a strategic manner, bringing the right products and services to bear against client need. Understanding this client need also helps Marchex develop the right products for clients, which can deliver new revenue streams. They hunt, cultivate, and develop deep relationships with key stakeholders to help potential clients realize the impact that Marchex can have on their own business, and deliver the value proposition that leads to shared success.
Team
The Marchex Customer Success Team is dedicated to helping customers achieve their goals. As part of the team, you are responsible for optimizing Marchex’s value in the eyes of the clients by providing them with useful resources, reliable support and proof of value. As a team we are focused on fostering and developing a mutually beneficial relationship between Marchex and the customers we partner with.
Working Conditions
The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an ongoing basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.
Compensation ($85,000 – 185,000)
Compensation range listed above may include base salary and short and/or long-term incentives. Exact compensation may vary based on skills, experience, and location.
Marchex’s Commitment To Diversity
We value a diverse workplace. Marchex is committed to employ people from diverse backgrounds and we actively demonstrate inclusiveness through fair, equitable and accessible hiring practices. We recognize the strength that comes from different experiences, backgrounds and perspectives and welcome candidates who identify as visible minorities, Indigenous people, persons with disabilities, and persons within the LGBTQ+ community. We feel it is important as an organization that all people have access and opportunity to be employed, to be valued and to be respected. Accommodations for job applicants with disabilities will be provided upon request during the recruitment, assessment, selection and placement process. Alternative format available on request.
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