About:
Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Our colleagues are empowered to grow their careers while finding meaningful ways to make a difference.
Macy’s Credit and Customer Service (MCCS) supports the digital and in-store shopping experience and manages relationships with our credit cardholders. Our call center teams support and drive hundreds of millions of dollars in sales annually. We solve problems so our customers can get back to shopping! MCCS is a people-focused culture where we support one another to be our best for our customers. Join a people-focused culture and a FUN, collaborative team! We serve customers across a wide span of hours of operation, allowing for a variety of work shifts and availability of hours. Do you love helping people get answers and solve problems? If so, there’s an opportunity for you to shine at Macy’s Credit and Customer Service.
In addition to Medical, Vision, Dental, 401K, Commuter Benefits, PTO, and Paid Holidays. Benefits include weekly base pay plus the opportunity to earn a quarterly company incentive. Additional opportunity to earn $1 per hour premium pay for all hours worked on the weekends and after 6 pm on weekdays. Fully Funded Education Program, Access to wages anytime, 20% discount on most Macy’s merchandise
This is a Work from Home Call Center job. You must live within 50miles, a commutable distance from our Mason, OH location.
Class date: 10/3/22
Job Overview:
Responsible for working various reports and complex queues to perform maintenance or financial corrections on credit accounts that require following procedures and regulatory guidelines and have strict turnaround times for processing; researching and resolving issues with customer accounts that could not be handled by a frontline call center associate; contacting customers via phone or email as needed; based on business needs will support inbound and outbound customer calls; performing other duties as assigned.
Essential Functions:
Qualifications and Competencies:
Physical Requirements:
Other Skills:
Ability to provide outstanding customer service to external and internal customers on a consistent basis; strong leadership skills; excellent written and verbal communication skills; ability to manage time; ability to work independently and collaborate with others; computer navigation and keyboarding skills; Excel and Word experience.?
Work Hours:
This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time.? Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.? Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here.? Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here.? Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.