Lupin Hiring for Senior Manager, IT at Naples, FL, US Full Time

Overview

Lupin is comprised of a fast growing, innovative and robust team of manufacturing, Research and Development and commercial divisions.

Together these entities make up the generic and branded U.S. business. Lupin has a significant generic pipeline, and a branded focus on women’s health.

Our first Research and Development facility in the US is located in Coral Springs, Florida which focuses on generic and branded orally inhaled and nasal drug products.

Somerset, New Jersey is home to one of twelve commercial manufacturing sites globally and the only commercial manufacturing facility in the United States for Lupin, as well as additional Research and Development teams.

Lupin is prided on being people-focused and centered around how impactful we are with our customers. Dollars are not a measure of success but rather the people we help along the way.

Responsibilities

PURPOSE OF THE JOB :

The IT Manager is responsible for managing day-to-day end user support for users in Naples and Canada / remote as well as Servers (on-prem / cloud), networking, telecommunications & cyber security tools at Lupin Americas sites, including Data Centers, Cloud, Network, Communication link services.

KEY ACCOUNTABILITIES : Responsibilities – The responsibilities may include the following tasks, knowledge, skills and other characteristics.

This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.

It does not imply that all positions within the class perform all the duties listed, nor does it necessarily list all possible duties that may be assigned).

• Fully accountable for supporting Business user devices (Laptops / desktops / Smart phones / Tables / IPADs / conferencing needs), avoid escalations.
• Responsible for managing Server, Network and Telecom Infrastructure in Lupin USA & Canada.
• Ensure compliance of site-specific IT SOPs
• Good knowledge of networking concepts, like VLANs, VTP, STP, Inter-VLAN routing, Site-to-Site VPN, Routing protocols e.

g., Static, EIGRP, BGP & MPLS.

• Work on Security tools, technologies & platforms like Zscaler, EDR, DNS, Zero Trust, PIM, Tenable, Juniper with hands-on experience on Firewall, Routers, Switches, Wi-Fi devices (L2 / L3 level), Windows Server operating systems, DNS, DHCP, Virtualization Hypervisors like VMWare.
• Owns responsibility for multi-site Juniper network infrastructure, including all configuration and maintenance; Owns responsibility for multi-site Aruba WiFi infrastructure.
• Has working knowledge of Microsoft Teams rooms (conferencing systems)
• Manage On prem Networks & Cloud Networks in a Hybrid Environment
• Oversee and ensure timely repair / replacement of faulty network hardware.
• Coordinate with Corporate IT to deploy Network and Security initiatives in US and Canada region.
• Maintain inventory of servers and network equipment.
• Respond to escalated requests for technical support on Network and Security Infrastructure via the ticketing system, telephone calls, and emails.

OPERATIONS

• Handle day to day end user support tickets. Provides white-glove IT support to VIP users.
• Maintain ticket records, SLA compliance, manage escalations.
• Work with central IT teams to resolve issues involving centrally managed IT platforms.
• Owns end-to-end responsibility for resolving issues in a timely manner.
• Perform routine housekeeping tasks on servers installed in Naples.
• Monitor Network Infrastructure for entire US and Canada region. Perform corrective actions on observed events.
• End to end accountability of addressing Network and Security Infrastructure in US and Canada regions.
• Provides updates on Infrastructure health and corrective / preventive actions.
• Maintains an up-to-date inventory of server and Network devices.

Qualifications

SKILLS & EXPERIENCE & EDUCATION

Education Qualifications : bachelor’s degree (IT) or similar Desired Certifications.

Certifications Current JNCIE-ENT, JNCIE, or CCIE certification / CCNP, CEH, CISSP etc. (preferred)

Experience Required :

• Solid Knowledgeable of Cisco, Juniper, Aruba Technologies & Architectures (examples- On-prem & Cloud Security, Networking- SDWAN, Network Segmentation, VOIP.
• Solid Knowledge of deploying and troubleshooting EBGP, IBGP, and OSPF protocols; BGP hold-down timers, local preference, and community strings;

Juniper Policy Statements.

Experience dealing with Microsoft AD servers, DFS, Server patching and Backup solutions, LAN, IP Phone and WAN systems;

Switches / Routers / Access Points, ASAs, ISRs; VNC; MPLS; VPNs; Knowledge of IT-OT Network Segregation.

• Should have managed a 1000+ user multi-site Network environment with SDWAN / VPNs / MPLS / Internet connectivity for at least 4 years.
• 5+ years of hands-on experience on above mentioned technologies.

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