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The Patient Accounts Analyst, Self-Pay is the key liaison between the hospital billing process and the outsourced self-pay and collection follow-up. This position coordinates contact and continued communications ensuring the highest level of customer service to our patients. The Patient Accounts Analyst, Self-Pay will provide any training needed for the agency staff members. Daily, weekly, and monthly balancing reports will be developed, implemented and used on a scheduled basis to ensure that accounts on the outsource system are in synch with the hospital’s Accounts Receivable system. Accounts will be analyzed and the proper write-off recommended and keyed accurately to the system. Any necessary log files will be maintained. This position will interact with patients on escalating issues related to self-pay billing to ensure that all questions are answered and issues resolved timely.
HOURS: 8:00AM-4:30PM
Duties and Responsibilities
Secures and analyzes information concerning patients’ insurance coverage and/or abilities to meet hospital expenses.
Answers questions and resolves problems involving complex patient billing or collection circumstances.
Conducts follow-up reviews of patient accounts which have been billed to third-party payers to ensure that payments are being received.
Evaluates patients’ files and makes recommendations of accounts to be referred to collection agencies or attorneys.
Counsels patients and/or relatives in the more complex or sensitive situations related to self-pay collections.
Works with various hospital managers, state agencies, insurance companies, patients and custodians to ensure that all charges for hospital services are paid from the appropriate sources.
Develops balancing reports and ensures that accounts placed with outsource partners are in synch with the hospital’s A/R system.
Ensuring that accounts are not lost in process is critical to timely collection activity and are processed on a scheduled basis.
Acts as the key liaison with an assigned outsource agent. The Patient Accounts Analyst, Self-Pay is the key person to build a relationship with this vendor to ensure continuous and smooth communications so that we serve our patients to the highest level of quality and customer service.
Provides training and education as needed for agency staff members.
Keeps agency informed of system upgrades, scheduled downtimes or any other potential disruptions.
Reviews and approves contractual adjustments and write-offs according to policy and procedures.
Ensures that any write-offs are properly categorized and recorded into the correct classification of bad debt or charity care.
Any databases or logs of write off activity are maintained accurately and completely.
Requirements:
High School Diploma or GED Required
1-3 years of relevant experience required
Experience with Paragon, verification systems, EC2000
Microsoft Word, Excel, Access Experience Required
About Lowell General Hospital:
Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second-largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors.
Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer.
Location: Tufts Medicine Lowell General Hospital Patient Accounts
Schedule: Full Time, DaysEstimated Salary: $20 to $28 per hour based on qualifications.
HOURS: 8:00AM-4:30PM
Duties and Responsibilities
Secures and analyzes information concerning patients’ insurance coverage and/or abilities to meet hospital expenses.
Answers questions and resolves problems involving complex patient billing or collection circumstances.
Conducts follow-up reviews of patient accounts which have been billed to third-party payers to ensure that payments are being received.
Evaluates patients’ files and makes recommendations of accounts to be referred to collection agencies or attorneys.
Counsels patients and/or relatives in the more complex or sensitive situations related to self-pay collections.
Works with various hospital managers, state agencies, insurance companies, patients and custodians to ensure that all charges for hospital services are paid from the appropriate sources.
Develops balancing reports and ensures that accounts placed with outsource partners are in synch with the hospital’s A/R system.
Ensuring that accounts are not lost in process is critical to timely collection activity and are processed on a scheduled basis.
Acts as the key liaison with an assigned outsource agent. The Patient Accounts Analyst, Self-Pay is the key person to build a relationship with this vendor to ensure continuous and smooth communications so that we serve our patients to the highest level of quality and customer service.
Provides training and education as needed for agency staff members.
Keeps agency informed of system upgrades, scheduled downtimes or any other potential disruptions.
Reviews and approves contractual adjustments and write-offs according to policy and procedures.
Ensures that any write-offs are properly categorized and recorded into the correct classification of bad debt or charity care.
Any databases or logs of write off activity are maintained accurately and completely.
Requirements:
High School Diploma or GED Required
1-3 years of relevant experience required
Experience with Paragon, verification systems, EC2000
Microsoft Word, Excel, Access Experience Required
About Lowell General Hospital:
Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second-largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors.
Tufts Medicine Lowell General Hospital is an Equal Opportunity Employer.
Location: Tufts Medicine Lowell General Hospital Patient Accounts
Schedule: Full Time, DaysEstimated Salary: $20 to $28 per hour based on qualifications.
