LiveAquaria Looking for Customer Services Manager at Remote Full Time

A fish hobbyist dream job!

Join the fun and growing team at Live Aquaria! We recently celebrated our 20th Anniversary, providing customers an online destination for all aquatic things. We offer the highest quality aquatic life and aquarium supplies at one convenient online location.

We are looking for an energetic Customer Services Manager who has a track record of creating superior experience for the customers. The individual must have a strong passion of pet and aquatics life and should be able to bring joy in every order received.

To qualify for the role, the ideal candidate will have proven experience working in a customer service position with the ability to manage a team with KPI and metrics that will result in business growth and improvement. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Responsibilities:

· Maintains customer satisfaction by providing problems-solving resources.

· Answers customers’ questions.

· Manages all staff appropriately.

· Accomplishes customer service, human resource objectives by recruiting, selecting, training, and coaching employees.

· Communicates job expectations to other employees.

· Plans, monitors, appraises, and reviews job contributions of others.

· Enforces company policies and procedures.

· Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

· Prepares and completes actions plans.

· Implements production, productivity, quality, and customer-service standards.

resolves problems.

· Identifies customer service trends and determines system improvements.

· Meets customer service financial objectives by forecasting requirements.

· Prepares annual budgets.

· Schedules expenditures.

· Analyzes variance and initiates corrective actions.

· Determines customer service requirements by maintaining contact with customers and visiting operational environments.

· Conducts surveys and forms focus groups.

· Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.

· Maximizes customer operational performance by providing help desk resources and technical advice.

· Resolves problems and disseminates advisories and warnings.

· Detects and diagnoses network problems.

· Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.

· Accomplishes information systems and organization mission by completing related results as needed.

Requirements:

· Bachelor’s degree in business administration or relevant field is mandatory.

· A minimum of 5 years of proven experience in a customer service position.

· Proficiency in Microsoft Office and customer service software.

· Outstanding written and verbal communication skills.

· Good understanding of management practices and techniques.

· Excellent leadership and interpersonal skills.

Job Type: Full-time

Pay: $65,000.00 – $70,000.00 per year

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Overtime

Education:

• Bachelor’s (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Sales: 1 year (Preferred)

Work Location: Remote