Liberty Mutual Insurance Looking for Bilingual Claims Customer Care Associate – Spanish/English at Henderson, Nevada Full Time

Pay Rate: $40,000 annuallyThis is a call center position, must show experience within call center environments. We are hiring for our bilingual team – Spanish/English.

Working schedule will be an 8 hour shift based on the department needs, but you must have open avaibility 24 hours a day, 7 days a week. Compassionate. Responsive. Efficient. Our claims team members embody these traits, serving as the first point of contact for Liberty Mutual policyholders who have experienced a loss. As a claim’s customer care associate, you’ll become part of a diverse, Fortune 100 company that understands the importance of a healthy work/life balance and offers training and growth opportunities aimed at helping you build a long-term career.

Responsibilities:Customer-centric employee: Conveying a calm, caring attitude, you’ll provide best-in-class service to customers while processing new claims and “First Notice of Loss” forms (the initial report made following a loss, theft or damage to an insured asset) Collaborative partner: Working with internal and external partners, you’ll support policyholders while their claims are being processedEfficient worker: In our fast-paced environment, you’ll handle customers’ needs-quickly, effectively and in a friendly, caring manner-to meet our Claims Service Center goalsProblem solver: No day is predictable; you’ll utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issuesClear communicator:You’ll provide policyholders with the information they need by clearly setting expectations and outlining next stepsMust be bilingual Spanish/EnglishA history of working in financial services, hospitality or retail, with previous call center experience a plusAppropriate licenses or willingness to obtain licenses via company-sponsored training Excellent oral, written and interpersonal skillsAbility to project courtesy and empathyStrong time-management and multi-tasking capabilitiesDemonstrated typing proficiency Proficiency using computers, including Microsoft Outlook and keyboard shortcutsAbility to handle confidential and proprietary information appropriately A high school degree or equivalent, Bachelor’s degree preferred Willingness to continue learning about products, procedures and technical systems as you grow in this roleAt Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work – US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates-as well as one of America’s Best Employers for Diversity.

To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.

co/Benefits Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law..