Le Meridien Pasadena Arcadia Looking for Le Meridien Arcadia is hiring a Guest Service Supervisor at Arcadia, CA, USA Full Time

Full-time 6 hours ago Full Job Description We are excited to announce we are accepting applications for Guest Service Supervisor for Le Meridien Hotel Arcadia. This brand new 233 room property sits across the street from the iconic Santa Anita racetrack in downtown Arcadia. Brief Summary of Job: Responsibleforthesmoothandefficientday-to-dayfrontdeskoperationsofthehotel. Essential Functions and Responsibilities of the job include but are not limited to: oAdhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests. oUtilize Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines oMaintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests. oCommunicate effectively with guests and fellow team members. oBe proficient a tall Guest Service systems and processes. oSupervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction. oOversee and ensure accountability in all aspects of Guest Service Team’s performance. oResponsible for all front office activity during scheduled shifts. oMonitor and adjust room availability status. oCheck travel agent commissions, franchise frequent stay program activity and central reservations. oMonitor and complete filing of registration cards, reservations, correspondence and no-shows. oCheck and audit banks. oCheck dry cleaning status. oCheck timecards to posted schedule. oSubmit daily report to Guest Services Manager oMaintain good guest relations oContribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations. oProvide assistance to other team members and departments to contribute to the best overall performance of the department and hotel. oPerform other duties as assigned, requested or deemed necessary by management. Management retains the discretion to add or change the duties of the position at any time Health Benefits, Travel Perks & More Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.