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Position :
Account Manager (Customer Service Support) Department :
Customer Service – Cover Products Team Location :
Lindon , Utah Reports To :
VP Auto Covers Primary Function :
R esponsible for overseeing and managing assigned account management efforts.
Candidates must be particularly customer focused and have a high degree of technical ability and organizational skills in order to anticipate and quickly respond to the needs of multiple customer accounts.
Responsibilities :
Manage an d maintain accountability for all aspects of assigned customer account activities.
Build and maintain positive relationships with all internal and external customers.
Review and a pprove on-line orders.
Manage positive account relationships through timely r e sponse to product and service questions and issues.
Quickly and fully follow-up on customer complaints and feedback resolutions as assigned.
Represent account concerns to internal management.
Interface with and provide support to a wide variety of interna l and external organizations, with solid communication skills and ability to work with cross functional groups.
Assist with trouble shooting installation/repair questions, along with ordering questions and quotes.
Requirements :
Bachelors degree in Busine s s or related field, or equivalent experience.
Minimum 3 years experience in a customer service related role.
Excellent leadership skills and demonstrated success in working with cross-functional teams to achieve common customer support objectives.
Demon s trated ability to work with others and manage multiple responsibilities with little direct supervision, and to take initiative without supervisor input.
Organizational and time-management skills and ability to trade off competing priorities.
Exceptional v e rbal a nd written communication skills and ability to supplement basic job skills with creative problem solving.
Technical acumen and ability to provide technical guidance to customers.
Ability to adapt well to stressful situations, frequent change, delays or unexpected event s.
Recommended Skills Account Management Adaptability Communication Coordinating Creative Problem Solving Customer Service googletag.
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dltqso6 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
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To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
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Estimated Salary: $20 to $28 per hour based on qualifications.
Account Manager (Customer Service Support) Department :
Customer Service – Cover Products Team Location :
Lindon , Utah Reports To :
VP Auto Covers Primary Function :
R esponsible for overseeing and managing assigned account management efforts.
Candidates must be particularly customer focused and have a high degree of technical ability and organizational skills in order to anticipate and quickly respond to the needs of multiple customer accounts.
Responsibilities :
Manage an d maintain accountability for all aspects of assigned customer account activities.
Build and maintain positive relationships with all internal and external customers.
Review and a pprove on-line orders.
Manage positive account relationships through timely r e sponse to product and service questions and issues.
Quickly and fully follow-up on customer complaints and feedback resolutions as assigned.
Represent account concerns to internal management.
Interface with and provide support to a wide variety of interna l and external organizations, with solid communication skills and ability to work with cross functional groups.
Assist with trouble shooting installation/repair questions, along with ordering questions and quotes.
Requirements :
Bachelors degree in Busine s s or related field, or equivalent experience.
Minimum 3 years experience in a customer service related role.
Excellent leadership skills and demonstrated success in working with cross-functional teams to achieve common customer support objectives.
Demon s trated ability to work with others and manage multiple responsibilities with little direct supervision, and to take initiative without supervisor input.
Organizational and time-management skills and ability to trade off competing priorities.
Exceptional v e rbal a nd written communication skills and ability to supplement basic job skills with creative problem solving.
Technical acumen and ability to provide technical guidance to customers.
Ability to adapt well to stressful situations, frequent change, delays or unexpected event s.
Recommended Skills Account Management Adaptability Communication Coordinating Creative Problem Solving Customer Service googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fclick.
appcast.
io%2Ftrack%2Fdltqso6%3Fcs%3Dm9e%26jg%3D3is1%26bid%3DVj1RoCSpN2lX4uCyPxSDCQ%3D%3D%26rdr%3Dhttps%3A%2F%2Fwww.
careerbuilder.
com%2Fjobs%3Fkeywords%3Daccount-manager-%28management%29%2526location%3Dlindon%2C-ut’, ‘ExternalApply-j3v5745vy2qfwyf68zd’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
dltqso6 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
