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Are you interested in joining a growing business that is committed to family, promotes employees from within, is Passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!
THE POSITION: The Service Manager manages the service department team and handles customer service interactions, reports, and repairs. The service manager ensures excellent customer service, maintains strong relationships with customers.
THE PERKS:
Competitive Compensation
Employee Referral Program
Employee Discounts on Sales and Service
Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program)
Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
401(k) and Employer Match
Holiday Savings Program with Employer Match
Paid Time Off
Holiday Pay
Skills, Qualifications, and Expectations:
Devote himself/herself to ensuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
Education and Experience:
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company’s production and quality standards.
Essential Duties & Responsibilities:
Analyze process regularly to assure efficient and high-quality work.
increase service technician productivity levels.
Provide excellent customer service for all customers whether external and internal
If technicians are having trouble completing service work in a timely fashion, provide assistance as required to complete the job.
Manage the service department so that it provides appropriate levels of profit.
Provide cost estimates for body damage and internal repairs.
Manage service personnel so that they are adequately trained, alert and available for work. Ensure that jobs are delegated to technicians as appropriate considering skill level. Effectively utilize current resources.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Together with the parts manager, establish an efficient process ensuring a smooth flow of parts to service technicians during jobs.
Create and maintain a process to effectively manage warranty, customers paid, and internal repair orders.
Require employees to keep the department clean, organized and efficient.
Use professionalism, cordiality and concern to acquire the trust and confidence of new customers upon their introduction to the service department.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Keep to expense and revenue goals as budgeted.
Increase the volume of service work through effective management of technicians and processes.
Create promotional campaigns in cooperation with the sales and parts departments.
Establish and maintain service follow-up programs.
Keep performance efficiency reports for service personnel and make them available as required to the General Manager.
Stay up to date with service department concerns through attendance at applicable training sessions.
Create monthly and annual goals for the service department in cooperation with the general manager.
Physical Requirements:
Surroundings-spend time indoors in air-conditioned areas.
Sitting-on a regular basis
Standing-on a regular basis
Walking-on a regular basis
Bending, twisting and/or stooping-on a regular basis
Kneeling and/or Squatting-on a regular basis
Lifting-over 50 lbs. infrequently
Reaching and/or lifting overhead-on a regular basis
Climbing-stairs
Repetitive hand/finger movement-on a regular basis
Grasping/grabbing with hands-on a regular basis
Pushing and Pulling-infrequently
THE COMPANY:
LaFontaine Automotive Group is an award winning and nationally recognized automotive dealership of over 40 years with 51 retail franchises, 8 collision centers, 29 Michigan locations and 2,100 employees in southeast Michigan. We are proud to be named Michigan’s fastest growing automotive dealership group! LaFontaine Automotive Group is a place where our employees are truly family and where people come before the bottom line. It’s a welcoming place where you can build a career and will find the tools and support needed to take your career to new heights.
Our Mission: To Build Lifelong Relationships that Connect Families, Strengthen Communities, and Personalize the Automotive Experience.
Our Core Values: Accountability, Responsibility, Respect, Communication, Teamwork, Passion.
LaFontaine Automotive Group is an equal opportunity employer.
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