Ktek Resourcing Looking for MAC Specialist at Cary, North Carolina Full Time

Job Title: Mac Support

Location: Irving TX (ONSITE)

Detailed JD:

· Provide client support, troubleshoot and resolve IT Support issues (Desktops and connected peripherals, Laptops, Mobile Devices Desk phones) for internal users and conference rooms.

· Resolve incoming trouble tickets. Tickets are communicated through email, chat, web portal, phone calls, direct walk up and resolved in ServiceNow

· Resolution including basic Operating System (Windows & Mac), hardware and Basic networking issues

· Escalating to next level for assistance, if the issue is not resolved by desktop support Analyst.

· Hardware support, Laptop provisioning, Imaging and Desk setups.

· Mobile-device set-up and support

· For Mobile devices assist Authorized Users with installation, configuration, and troubleshooting

· Printer set-up and support

· Desktop and laptop image deployment and configuration

· Desktop deployments and terminations

· Asset inventory- updating and reporting hardware equipment and peripherals.

· Manage inventory and reporting of all laptops, desktops, and related desktop peripherals to ensure stock levels meet service delivery needs at all times

· Transporting equipment between buildings for user deployment and vending machines.