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About Kojo
It’s time to build. Whether it’s creating more housing, upgrading our infrastructure, or adapting to climate change, one thing is clear: the construction industry is at the center of solving our biggest problems. We’re making buildings cheaper and easier to build by transforming the way commercial construction companies buy their materials. Join us.
Founded in 2018, Kojo is now one of the fastest-growing construction technology companies in the world. Construction accounts for $10 trillion in global spend annually and we can’t live without its output – our roads, schools, hospitals, and offices. Despite this, there’s been very little innovation over the past 70 years in how materials – which constitute up to 40% of project costs – are bought and sold. This is our opportunity.
About the Role
We’re looking for an Onboarding Specialist to be a champion for our customers by facilitating a seamless post-sale handoff and implementation experience.
This role will include:
- Managing new customer relationships as main Kojo point of contact during their onboarding, including a kickoff call, training, implementation, and weekly syncs
- Driving best-in-class adoption of Kojo’s platform within the customer’s implementation timeline
- Establishing strategic relationships with relevant points of contact within each account organization; , and conveying Kojo’s value in a meaningful way to all users
- Conducting live virtual trainings to all users on Kojo’s Jobsite, Office, Warehouse, and Vendor platforms
- Troubleshooting, supporting, and consulting users on Kojo best practices and workarounds
- Advocating for customer needs to Product in a way that maintains customer’s perspective while understanding the broader Kojo product roadmap
- Traveling for in-person implementation and training as needed (1-3 times per quarter)
About You
We are excited for our Customer Success team to grow! An empathetic customer advocate who can collaborate effectively and is motivated to improve processes will thrive at Kojo.
What you’ve accomplished:
- Reliably run implementation of software product at an organization where success is based on time to value, adoption, and/or revenue retention
- Ability to stay up to date on an evolving product, and propose updates to onboarding practices to support adoption of newest releases
- Display strong written and verbal communication skills in front of a variety of technical and non-technical audiences
- Demonstrated success in solving customer problems while managing a large book of business
- 3+ years working in customer-facing role in SaaS, software, or technology-based environment; familiarity with construction industry a plus
What you care about:
- Customer Obsession: You understand that what might be small things to us make a huge difference for them
- Passion: You care intensely about Kojo’s success
- Impact: You are both fast-paced and detail oriented
- Innovation: You seek to understand the truth behind problems and find solutions to them
This role is entirely remote for candidates based in the United States and requires occasional travel.
The salary range for this role is between $70,000 USD and $85,000 USD. See details about compensation ranges below.
Working at Kojo
Salary: Your salary will be dependent upon many factors, including your experience level, skillset, market dynamics and balancing internal equity relative to other Kojo employees. The compensation and benefits information that we provide is based on Kojo’s good-faith estimate as of the date of the job posting and may be modified in the future.
Benefits: This position is also eligible for a new hire equity grant and all US-based full time employees are eligible for our full suite of perks and benefits. For more information about our perks and benefits, check out https://www.usekojo.com/careers.
Location: Kojo’s team members work from home 100% of the time across North and South America. If applicable, we’ll identify the travel and/or location-specific requirements of a position in the text above. Otherwise, team members can expect to work business hours congruent with their local time zone and remotely.
Inclusive Workplace: Kojo values diverse perspectives and is committed to building an inclusive workplace. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we consider for employment qualified applicants with arrest and conviction records. We strongly encourage people from underrepresented groups to apply.
