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Job Description:
Essential role required 5 days on-site will work in a 24×7 Operations Center environment performing a wide variety of tasks to include:
-Supervise Operations and Maintenance team (9
members).
-Responsible for problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and various departments in both KDDI America and KDDI Japan.
-Ensure tickets and monitoring alerts are handled per pre-defined SLA’s for response time, updates and closure.
-Provide periodical updates to customers and various internal departments.
-Resolve critical system issues on a 24×7 basis, including notification, coordination and dispatch of individuals from various functional groups and providers.
-Perform internal system maintenance activity.
-Monitor the status and performance of KDDI America’s services and facilities.
-Perform various provisioning activities.
-Handing remote hand requests from related party.
-Perform KDDI related site inspection.
-Develops and maintains a framework of policies and procedures for operations and maintenance.
-Create and update the documents for operations and maintenance.
-Providing training to the team.
.
-Interacts and negotiates with vendors to secure competitive and sustainable operations.
-Supports for budget planning and expense controlling.
-Performs any and all other related duties, as assigned by KDDI America, from time to time.
Qualification / Requirements:
-Have experience in the telecommunications / IT industry.
-Have management experience.
-Knowledge of Cloud Services (Microsoft Azure is preferred.
)-Knowledge of Enterprise and Service provider IT infrastructure.
-Knowledge of Networking and Server systems (Cisco CCNA certification is preferred.
).
-Excellent written, oral, and interpersonal communication skills.
-Capable of multi-tasking, time management and prioritization of workload.
-Ability to assess faults, priorities, respond and escalate accordingly.
-Willing to learn and develop new skills.
-Co-operate with team mates and other departments.
-Always think Customer first.
-Excellent understanding of the organization’s goal and objectives.
-Knowledge of applicable data privacy practices and laws.
-Great project management skills.
BenefitsMedical & Dental & Vision- Full Time OnlyBasic Life Insurance and AD&DShort-Term Disability InsuranceFlexible Spending Account (FSA)Employee 401 (K) Savings PlanVacation Time1st year Ten (10) days Prorated2nd year (12) days3rd year (14) days4th year (16) days5th year (18) days6th and after (20) twenty daysThirteen Paid Holidays per yearSick TimeTuition Reimbursement ProgramKDDI America, headquartered in New York, is the US presence of Japan’s KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services.
KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals.
We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries.
Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition.
We provide Ethernet network uptimes of more than 99.
999% between regions and guaranteed high performance no matter where.
For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at Link removed – Click here to apply to Supervisor-IT Operations and Maintenance Recommended Skills Cisco Certified Network Associate Cloud Computing Curiosity Data Protection Expediting Information Technology googletag.
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Estimated Salary: $20 to $28 per hour based on qualifications.
Essential role required 5 days on-site will work in a 24×7 Operations Center environment performing a wide variety of tasks to include:
-Supervise Operations and Maintenance team (9
members).
-Responsible for problem troubleshooting and resolution, including interaction with site contacts, carriers, vendors, and various departments in both KDDI America and KDDI Japan.
-Ensure tickets and monitoring alerts are handled per pre-defined SLA’s for response time, updates and closure.
-Provide periodical updates to customers and various internal departments.
-Resolve critical system issues on a 24×7 basis, including notification, coordination and dispatch of individuals from various functional groups and providers.
-Perform internal system maintenance activity.
-Monitor the status and performance of KDDI America’s services and facilities.
-Perform various provisioning activities.
-Handing remote hand requests from related party.
-Perform KDDI related site inspection.
-Develops and maintains a framework of policies and procedures for operations and maintenance.
-Create and update the documents for operations and maintenance.
-Providing training to the team.
.
-Interacts and negotiates with vendors to secure competitive and sustainable operations.
-Supports for budget planning and expense controlling.
-Performs any and all other related duties, as assigned by KDDI America, from time to time.
Qualification / Requirements:
-Have experience in the telecommunications / IT industry.
-Have management experience.
-Knowledge of Cloud Services (Microsoft Azure is preferred.
)-Knowledge of Enterprise and Service provider IT infrastructure.
-Knowledge of Networking and Server systems (Cisco CCNA certification is preferred.
).
-Excellent written, oral, and interpersonal communication skills.
-Capable of multi-tasking, time management and prioritization of workload.
-Ability to assess faults, priorities, respond and escalate accordingly.
-Willing to learn and develop new skills.
-Co-operate with team mates and other departments.
-Always think Customer first.
-Excellent understanding of the organization’s goal and objectives.
-Knowledge of applicable data privacy practices and laws.
-Great project management skills.
BenefitsMedical & Dental & Vision- Full Time OnlyBasic Life Insurance and AD&DShort-Term Disability InsuranceFlexible Spending Account (FSA)Employee 401 (K) Savings PlanVacation Time1st year Ten (10) days Prorated2nd year (12) days3rd year (14) days4th year (16) days5th year (18) days6th and after (20) twenty daysThirteen Paid Holidays per yearSick TimeTuition Reimbursement ProgramKDDI America, headquartered in New York, is the US presence of Japan’s KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services.
KDDI America was established in 1989 and started as a telecommunications business supporting Japanese multinationals.
We have now evolved into a company that provides networks, data centers, system integration, as well as managed service solutions across all industries.
Our ability to customize solutions in a major city offering scalability and service that are unparalleled set KDDI America apart from the competition.
We provide Ethernet network uptimes of more than 99.
999% between regions and guaranteed high performance no matter where.
For more information on the information we collect about our applicants and how we use it, see our Privacy Notice at Link removed – Click here to apply to Supervisor-IT Operations and Maintenance Recommended Skills Cisco Certified Network Associate Cloud Computing Curiosity Data Protection Expediting Information Technology googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1622562035780-0’); ); Apply to this job.
Think you’re the perfect candidate? Apply on company site $(‘.
external-apply-email-saved’).
on(‘click’, function (event) window.
ExternalApply = window.
open(‘/interstitial?url=https%3A%2F%2Fclick.
appcast.
io%2Ftrack%2Fb8dz2b1%3Fcs%3Dm9e%26jg%3D3itl%26bid%3DVj1RoCSpN2lX4uCyPxSDCQ%3D%3D%26rdr%3Dhttps%3A%2F%2Fwww.
careerbuilder.
com%2Fjobs%3Fkeywords%3Dmaintenance-operator%2526location%3Dcarrollton%2C-tx’, ‘ExternalApply-j3m15d5y8xb18d9955r’); ); googletag.
cmd.
push(function() googletag.
display(‘div-gpt-ad-1600875440430-0’); ); Help us improve CareerBuilder by providing feedback about this job:
Report this job Job ID:
b8dz2b1 CareerBuilder TIP For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.
Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website.
To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
