Log In
Sign Up
The Role
We are looking for an enthusiastic leader for Kasa Marigot, Ocean City Beach in Ocean City, Maryland. You will serve as the face of Kasa Marigot Beach for guests and lead a team of up to 2 onsite individuals who support the operations during high season. You will manage the day-to-day operations of the property and not be afraid to ‘roll up your sleeves’. You will serve as the property’s “host” for VIP guests, create a culture of empowering your team to add personal touches to our guest’s stays and lead improvement initiatives. Wearing the owner’s cap, you will be integral to the success of the property and will assist with making decisions in the best interest of the units and its guests. This could be anything from fulfilling guest requests to solving plumbing issues, and from creating processes to project management. In this role, you will report to a remote Operations Manager within the Northeast + Florida Portfolio and work closely with the remote portfolio support and Guest Experience teams. It takes a special person to lead, prioritize, and deliver on Kasa’s quality goals and we hope you’re excited by the challenge!
About the Team
This role will sit within Kasa’s Portfolio Operations team which encompasses all aspects of property management and the guest experience. The Operations team is a dynamic group of remote support team members and on-the-ground field operations gurus who collectively ensure that every Kasa property and every guest stay meets Kasa’s high standard of excellence. The team is geographically diverse, spanning the US and Philippines, and also brings a diversity of experience and passion to the table. We constantly challenge our current way of operating in order to unlock new possibilities, and we foster a culture of deep empathy for each other as well as for our guests and partners that supersedes any particular day’s challenges.
Day in the life of a Kasa General Manager
Like many operations roles, there is no ‘typical day’. Your role will involve a wide range of activities tending to the Kasa property in your care. These activities will be a mixture of recurring property management tasks and activities requiring more urgent attention. Managing, prioritizing, and carrying out on-site tasks is crucial for this role.
This role will sit within Kasa’s Portfolio Operations team which encompasses all aspects of property management and the guest experience. The Operations team is a dynamic group of remote support team members and on-the-ground field operations gurus who collectively ensure that every Kasa property and every guest stay meets Kasa’s high standard of excellence. The team is geographically diverse, spanning the US and Philippines, and also brings a diversity of experience and passion to the table. We constantly challenge our current way of operating in order to unlock new possibilities, and we foster a culture of deep empathy for each other as well as for our guests and partners that supersedes any particular day’s challenges.
Back of house aspects:
Define and build out the Kasa management playbook for the property – you will determine processes, best practices, systems & tools to ensure the property is operating smoothly
Ensure the property remain in compliance with various City and State reporting requirements
Oversee contracted Housekeeping partners and external vendors and delegate daily tasks as needed
Oversee preventative maintenance efforts property-wide
Partner with the Kasa Procurement team to establish PAR levels for operating supplies and ensure orders are placed on a regular basis, with an eye towards fiscal prudence
Inspect and provide feedback to housekeeping partners to ensure cleanliness standards are upheld throughout the building
Guest Experience
Serve as the face of Kasa to guests in the building, as well as the neighborhood at-large
Ensure guest access points are always in good working order, allowing for a seamless, pleasant arrival, and departure experience
Provide ad-hoc emergency support for lockouts, time-sensitive requests, and other guest issues
In one year, you will succeed at Kasa by having:
Effectively and efficiently achieved a superior guest experience by leveraging on-site resources combined with Kasa’s tech-enabled centralized systems
Become a respected leader and thought partner by the Kasa leadership team
Developed a plan for the launch of high season in Marigot’s second year of operation + a plan for winterizing the units
Built a strong and respected name in the community for Kasa
Experience
5+ years of work experience, ideally in the hospitality or service industry
You have an innate ability to serve a diverse base of guests and deliver experiences with a service mindset
You are comfortable ‘rolling up your sleeves’ as a property manager, and able to run the show autonomously, without any staff on site
You have excellent time management skills and enjoy juggling multiple time-sensitive projects at the same time
You understand how to deliver an excellent guest experience while remaining financially prudent
You have a passion for and track record of creating magical experiences for guests and clients
You are outgoing and able to “read the room” extremely well, being able to proactively address issues before they impact a guest’s stay
You are comfortable navigating spreadsheets and technically savvy, willing to use new technology systems including virtual communication tools as a way to collaborate with a fully remote team while juggling guest issues
You are open-minded toward new forms of hospitality and personnel management
You are plugged into the Ocean City community
You have a keen sense of what the new local hot spots are and can be a source of knowledge to guests, helping to curate unique local experiences
Travel is part of your DNA and you have a passion for the hospitality, tech, and real estate industry
COVID-19 VACCINATION POLICY: Kasa requires all employees who enter a Kasa-owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.
Plus if…
You’ve worked for an alternative hospitality brand in the past
You’ve implemented or executed a robust preventative maintenance program
You have experience managing seasonal vacation rental properties
Benefits
✈ Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family
Generous Stock Option Plan: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.
Flexible PTO: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it’s not disruptive to their work.
Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the work day.
401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 50% of the first 4% of deferred salary.
Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most
Who We Are
Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.
Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.
All of this is made possible by our team members, each of whom plays a critical role in fulfilling our vision and mission. We strive to foster a culture that values feedback, support, and collaboration throughout the organization. As a remote-first company, we work hard to bridge the gap of distance through initiatives that foster connection across Kasa. A few examples include lively All-Hands meetings, department get-togethers (online and in-person), and teamwide celebrations of important milestones. We offer benefits that encourage team members to stay at Kasa properties to experience our product firsthand and meet local team members when nearby. Guests are crucial to Kasa’s mission. Accordingly, every new Kasa team member gets trained in our Guest Experience Akademy during their onboarding.
Our team is fortunate to have diverse backgrounds, personalities, and experiences united by a commitment to excellence and passion for our industry. If Kasa’s vision and culture speak to you, and you’re up for the challenge of building a company on the cutting edge of real estate, we would love to have you on our team!
Kasa Living is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the form i-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
