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Business Overview
Document & Business Solutions (DBS) is the company’s primary mail and print production provider for the firm, globally, operating across APAC, EMEA, LATAM, and NAMR in more than 50 cities. DBS is responsible for providing vital products and services, including but not limited to, scanning, imaging, mail distribution, document creation/print/copy, messenger, courier, and fulfillment. Additionally, DBS manages the firmwide suite of digital products, including, firmwide office print (floor copiers/printers), Digital Mail (mail digitization), workflow solutions, document, design and content management.
JPMorgan’s Trade Doc Prep product provides end to end service from advising, preparation of documents through payment of Letter of Credits and/or Direct Collection to middle market clients. The Trade Image Prep/Post Release provides support to operations in scanning, registration and mailing required documents. The operations manager will lead two diverse teams responsible for ensuring high quality service within Global Trade. To be successful, the candidate must have a strong sense of global trade processes including a working knowledge of accounting, reconciliation, compliance, and trade finance.
Key Responsibilities
Manage Image Prep/Post Release local team and Doc Prep team located in Tampa and Chicago.
Meet all daily operations deliverables including projects.
Investigate and resolve issues internally and with clients in a professional manner.
Establish working relationships with clients.
Drive continuous improvement of processes, and coach others to build skills and improve efficiencies.
Support all lines of business with escalated issues, and represent the global trade business to ensure timely and accurate response.
Support all internal and client-related deadlines.
Communicate clearly with business partners including front office, risk & control, and back office senior management teams.
Maintain all budget targets.
Enhance employee engagement and drive culture of recognition for excellent service and innovation.
Support Doc Prep and TPS system enhancements and requirements.
Necessary Skills & Experience
Thorough understanding of Letter of Credit processes including complex processing such as Transfer, Back to Back LC, and technical content of ISBP and UCP 600, URR 525. At this level it is expected the TSR would have a minimum of 3 years or more Export Letter of Credit experience. CDCS Preferred
Ability to work independently, and be effective in a fast paced global operating environment.
Exceptional leadership and staff development skills with prior team management experience.
Excellent communication, influencing, and negotiation skills with the ability to develop and maintain collaborative relationships both internal and with external clients.
Strong client service skills.
Analytical skills, problem solving, good critical thinking and decision-making skills.
Expert use of Microsoft Office Products including Word, Excel, PowerPoint, Visio.
Strong technical skills in operations environment working with multiple lines of business.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
