JPMorgan Chase Bank, NA Hiring for CIB Prime Finance Client Operations Service Manager III Job at New York, NY Full Time

• Team Leader and Point of contact for Prime Brokerage Clients on all operational issues. Resolves trade booking & settlement exceptions. Ensures all operational tasks are completed with accuracy.
• Works closely with Account Management and across Operational organization.
• Coordinate globally with London and Asia peers as needed.
• Fluency in Fixed Income repo rolls/ terms, booking models is a must.
• Perform root cause analysis for their respective clients to increase STP and reduce client inquiries and partner with client service teams to help change client behavior where required to remove manual processes.
• Communication of open issues to the external client and internal client service rep in a clear and concise manner, ensuring a full understanding of the issue
• Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.
• High level of client service focus and Responsible for understanding “end to end” system processing and the “transaction cycle”
• Monitoring & adhere to daily workflow queues and ensure work is completed daily and all day-to-day queries dealt with within required SLAs and escalate issues to the team leader.
• Strong time management skills required to meet the internal and external deadlines/cutoffs
• Meeting with clients in person along with client service where applicable.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm’s current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm’s vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans