Log In
Sign Up
ELWAY Powersports Dealership
Summary Description
Direct responsibility for the Finance operations (Business Office) working directly with the Sales Department.
Key Result Areas
Business office operations
Compliance with local, state and federal law
Maintain a collaborative working relationship with other dealership departments
Customer service with an emphasis on creating a WOW experience for our customers and ensuring we maintain a CXI score above industry average
Major Duties and Responsibilities
1) Business office operations
Oversee and direct the business office operational activities related to providing finance and vehicle protection programs.
Produce acceptable levels of revenue and profits for the dealership by selling finance, extended service programs to new and used powersports customers.
Establish and maintain good working relationships with several finance sources, factory and otherwise.
Actively recruit and maintain a strong market base for the providing of available finance and finance products. Pro-actively use sales techniques.
Analyze departmental activities and practices effective problem-solving techniques.
Submit paperwork to and obtain approval from finance sources on all finance deals.
Maintain files of active insurance and financial agencies. Prepare monthly penetration reports on finance penetration.
Establish and maintain procedures to ensure timely and proper completion of all sales related paperwork. Also check all paperwork for correct title, line information, taxes, errors, etc.
2) Maintain a collaborative working relationship with other dealership departments
Act as a liaison to all departments in matters concerning the business office
Assist and support overall company policies and procedures and support the dealer’s philosophy.
Able to work cross-functionally with all departments, with an emphasis on the Sales Department and Service Manager.
Provide supplemental assistance to a salesperson in the Motorcycle Sales Department. Work in conjunction with the sales team.
3) Customer service
Ensure high levels of Customer Service.
Motivate entire staff to assure quality customer service to all clients.
Maintain a quality assessment and improvement program to assure high quality service to all customers. Institute and employ a feature / benefit selling methodology so that all customers receive consistence treatment.
Ensure that the delivery of any new or used motorcycle is and “EVENT” that will endear customer to the dealership.
Contact customers using mailing lists, tickler files, and personal follow-up to encourage additional sales and ensure customer satisfaction.
Demonstrate commitment to the dealership’s philosophy of quality service to all customers and acts as a role model to other dealership employees.
Be able to handle customer complaints quickly and courteously, demonstrating empathy, a positive attitude, and our commitment to “making things right”.
4) Other Duties as assigned.
Supervisory Responsibilities
Ability to make strong independent decisions and the demonstrated ability to learn quickly.
Be the example to department employees and other dealership personnel by appearance, attendance, being on time for work, and open to flexible scheduling.
Establish and maintain an efficient, organized, clean and professional business office.
Responsible for informing the entire dealership staff of any new programs or promotions relative to F&I. Also develop promotional campaigns in conjunction with other departments.
Commitments
Treat all employees and customers fairly, courteously, and with dignity.
Be prompt and available for flexible scheduling.
Be honest and fair in all business dealings.
Meet or exceed sales quotas on a regular basis.
Continually learn more about the products and services you sell. Attend training sessions to keep current with F&I sales techniques and other sales department issues.
Qualifications & Job Requirements
Full working knowledge of LightSpeed EVO
Must have the ability to get along with a wide customer base.
Excellent communication skills and demonstrated “closing skills”.
Knowledge and experience with sales of F&I products, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
Computer literate with typing skills and open to learning new software and computer programs.
Able to work effectively and courteously over the phone.
Physical Demands
The noise level in the work environment is occasionally loud.
Working Conditions
Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
Occasionally, exposed to exhaust fumes or other airborne particles.
Job Type: Full-time
Pay is base + commission
Job Type: Full-time
Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance
