The Customer Support Team Lead is responsible for providing training, guidance, coaching, and direction for all other customer support specialists. Team Leads have mastered our platform, internal tools, and team processes. They live and act by a customer first mindset, and exude the attitude and behaviors of world-class customer service. The Team Lead will serve as the escalation point for team questions, process issues, and customer satisfaction concerns. This role also provides backup on the other core responsibilities of the support and QA team.
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About JazzHR:
JazzHR has raised the bar in the recruiting software industry, with many of our innovations becoming industry-standard. We’re the first company to put powerful, yet easy-to-use recruiting software in the hands of startups, growing companies, and small businesses from all industries. We’re proud of our accomplishments – click here to see more!
About Employ:
Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information, visit www.employinc.com.
JazzHR and Employ are equal opportunity employers. All employment decisions are solely based on business needs, job requirements and individual qualifications without regard to race, gender, religion, ethnicity, age or any other status protected by the laws and regulations where we operate.
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