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Retail General Manager – Oxford, Michigan
(*Open availability it required for this position)
Ready to elevate your career path to a new all-time high?
JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.
Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.
Does this spark your interest? If so, we’d love to hear from you!
What we are looking for:
JARS Cannabis is seeking a Retail General Manager to plan and manage all aspects of day-to-day tasks in our high volume cannabis dispensary. The Retail General Manager leads a team of assistant & inventory managers and is accountable for all aspects of managing a single retail store as well as all other projects and duties assigned.
You will be responsible for managing personnel, customer relations, sales goals, inventory and the daily ebb and flow of all store related matters while adhering to strict state & CRA (Cannabis Regulatory Agency) guidelines and regulations. You will communicate effectively with all levels of the organization to implement and maintain deals, protocols, policies and procedures in accordance with company standards, values and leadership code.
Job Duties
- Communicate with and coach staff on a regular basis to ensure the dispensary’s excellence in sales & service
- Carries out all assigned operational, sales and retail tasks put forth by the company
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention
- Fulfill staffing needs and coordinate scheduling
- Manage and inspire internal staff to deliver the highest level of customer service that embodies the JARS brand, therefore, increasing customer retention
- Oversee online orders and curbside operations to ensure orders are being fulfilled by designated employees
- Forecast and adjust payroll to maximize productivity, achieve sales & payroll goals, and complete workload
- Manages and motivates staff (including hiring, firing, performance management and recognition duties)
- Review and assist in receiving all deliveries with diligence and accuracy and in accordance with company and state regulations
- Oversee supply orders placed by Assistant Managers
- Handling customer returns and discount codes
- Ensure team members are trained in accordance to JARS training processes and set up for success
- Oversee and drive all back of house processes, including special orders, accounting procedures (tips, cash sheets, etc.) employee samples, product merchandising and weekly deals
- Utilize reporting tools available on POS system to motivate employees to push sales and promotions
- Effectively resolve escalated customer issues and drive repeat business
- Identify under-performing metrics and develop strategies that leverage company programs, tools, and resources to improve and grow the business
- Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction
- Be knowledgeable of, and ensure compliance with JARS policies, procedures, and standards
- Oversee Inventory Manager to ensure all tasks are being done in accordance with JARS policies as well as CRA and State laws
- Ensure e-commerce pages and online menus are up to date and accurate
- Direct and communicate goals and duties with Assistant Managers
- Maintain a strong, professional and communicative relationship with District Manager
- Other duties may be assigned, as needed or warranted, by upper management
Requirements
- Minimum 3 years of Retail Management experience
- Exceptional interpersonal, communication and customer service skills
- Ability to identify top talent and train/develop/retain great people
- Knowledge of or a willingness to learn state specific cannabis laws and regulatory compliance
- Must have knowledge of Microsoft Office Suite, including Word, Excel, Outlook & PowerPoint
- Strong problem solving and decision-making skills
- Treats people with respect, keeps commitments, inspires the trust of others, works with integrity and ethically, upholds organizational goals
- Must have Team Player mentality
- Must have strong mathematical and accounting skills
- Must have a natural sense of accountability
- Must be 21 years of age or older
- High school diploma or General Education Diploma (GED) is required
- Must be willing to submit to a background check
Work Atmosphere/Physical Demands
- Requires prolonged standing and some bending, stooping, and stretching
- Ability to operate a computer, POS system and other office equipment
- Moving up to 30 pounds on occasion
- Work will generally be performed in a fast-paced retail cannabis dispensary
- Involves frequent contact with patients and staff
- Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion
Employee Benefits
- Free Employee Assistance Program
- Health, Dental & Vision Insurance (full-time employees only)
- 401(k) Plan
- Paid Time Off
- Employee Discount
- Monthly Bonus Incentives
- Internal Growth Opportunities
JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Job Type: Full-time
Pay: $75,000.00 – $78,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Mount Pleasant, MI 48858: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Are you 21 years of age or older?
- Can you successfully pass a background check?
- How many employees have you managed at the same time?
- What is your experience with retail cannabis?
- Why would you be a strong candidate for this position at JARS Cannabis?
Experience:
- Retail management: 2 years (Required)
- Customer Service: 1 year (Required)
- Sales: 1 year (Preferred)
- Retail math: 1 year (Preferred)
- Management: 1 year (Preferred)
Work Location: One location
