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We are seeking an Application Support Manager (ASM) to lead teams of L1, L2 and L3 support staff across North America. The ASM will serve as the lead & mentor to several remotely based Application Support staff. This person will be responsible for defining and implementing application support processes & programs for a large multinational technology provider.
The ideal candidate will have the ability to anticipate & solve critical business issues and enjoys working within a highly fluid and fast-paced environment.
Responsibilities:
- Manage the day to day support activities of several Applications Support teams.
- Lead training of Application Support staff across a variety of levels of experience and responsibilities.
- Ensure a collaborative environment is maintained and expanded through various support teams.
- Develop process improvements within the Applications Support group.
- Provide transparent reporting to upper management regarding team’s performance.
- Ensure Application Support teams.
- Assist in the vetting and selection process of new hires.
Requirements:
- Applicable undergraduate degree.
- 3+ years of experience leading technical support professionals.
- Experience leading technical support staff for an enterprise-level software company.
- Experience managing staff within a virtualized/remote setting.
- Experience interacting with stakeholders of all levels.
- Experience implementing industry-standard best practices.
- Very strong communications skills (written and verbal).
Job Type: Full-time
Pay: $100,000.00 – $125,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Work Location: Remote
